Night Auditor

Sandman Hotel Group; Crawley Down; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

28 days holiday

Flexible schedule

Pension

Free parking

Growth opportunities

Training programme

Team hotel rates

Food discounts 40%

Job summary

Sandman Hotel Group seeks a dedicated Night Auditor to conduct nightly audits, balance ledgers, and prepare operating reports for the front desk team in the UK.

You will register guests, assign rooms, respond to inquiries, and ensure secure handling of cash while supporting nightly operations and guest satisfaction within a global hospitality group.

Qualifications

• High School Diploma or equivalent
• Two-year apprenticeship or college program in front desk operations or hotel management preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Knowledge of cost analysis, fiscal management, and budgeting techniques
• Able to effectively communicate both verbally and in writing

Responsibilities

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment
• Hotel security
• Post all daily room and outstanding charges
• Take over from the evening cashier, checking and accepting float and takings
• Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away
• Accept and lock away keys from various departments
• Prepare Credit Card/Charge Card summaries and post to DAB's account
• Maintain a high standard of personal hygiene and appearance
• Prepare and serve night menu room service items
• Cleaning of bar and restaurant areas

Skills

Excellent customer relations

Time-management

Adaptable to change

Confict resolution

Verbal & written communication

Education

High School Diploma or equivalent

Two-year apprenticeship or college program in front desk operations/hotel management

Job description

Join our team and enjoy the many benefits of working for Sandman Hotel Group, privately‑owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk.

Job Requirements

• High School Diploma, G.E.D. or equivalent
• Completion of a two‑year apprenticeship program, or a college program in front desk operations or hotel management preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Knowledge of cost analysis, fiscal management, and budgeting techniques
• Able to effectively communicate both verbally and in writing

Duties

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment
• Hotel security
• Post all daily room and outstanding charges
• Take over from the evening cashier, checking and accepting float and takings
• Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away
• Accept and lock away keys from various departments
• Prepare Credit Card/Charge Card summaries and post to DAB's account
• Maintain a high standard of personal hygiene and appearance
• Prepare and serve night menu room service items
• Cleaning of bar and restaurant areas

Applicable Skills

• Excellent customer relations
• Must have time‑management skills
• Adaptable to change and be able to handle multiple priorities under pressure
• Eager and focused to exceed guest expectations

Perks

• 28 days holiday per annum
• Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Free Parking whilst on shift
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250 X3 complimentary nights stays to use in the UK, Ireland or North America
• Education & Skills Development Reimbursement program All Northland United Kingdom & Ireland team members are eligible for their brands specific perksin North America

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in UK to apply.

Full‑time