Night Auditor

The Relais Henley; Southmoor; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

28 days annual leave pro rata

Team and company social events

Meals on duty

Excellent discounts across the Hotel

Workplace pension

Job summary

The Relais Henley is seeking a Night Porter / Night Auditor to safeguard the property overnight and deliver warm, attentive hospitality. You will greet late arrivals, assist with early departures and handle guest requests with discretion, ensuring a seamless night experience.

This casual, on-site role requires reliability, independence and pride in high standards of service, with a focus on safety, security and accurate night‑audit procedures.

Qualifications

• Experience in guest-facing hospitality roles preferred.
• Ability to work overnight shifts and maintain discretion.

Responsibilities

• Provide warm, professional and discreet service to guests overnight.
• Welcome late arrivals and assist with early departures.
• Respond to guest inquiries and requests promptly.
• Assist guests with luggage and other practical needs.
• Deliver personalised service and follow through on requests.
• Respond calmly to overnight incidents and concerns.

Skills

Guest service

Hospitality

Night audit experience

Independent work

Attention to detail

Job description

The Relais Henley

Night Porter / Night Auditor, you will play an
important role in ensuring The Relais Henley is safe, secure and professionally
managed throughout the night, while providing a warm and attentive service to
our guests.

This is a varied, hands‑on position where you will take
responsibility for the hotel overnight. You’ll welcome late arrivals, assist
with early departures and guest requests, support overnight food and beverage
service, complete night audit procedures and ensure the hotel is clean, secure
and ready for the following day.

Working on a casual basis, this role would suit
someone who is dependable, confident working independently and takes pride in
delivering thoughtful, personal hospitality.

What We Offer

£13.58 per hour plus service charge and paid breaks

• 28 days annual leave (pro rata)
• Team and company social events
• Meals on duty
• Excellent discounts across the Hotel portfolio
• Workplace pension

Key Responsibilities

Guest Experience & Overnight Service

• Provide
  a warm, professional and discreet service to guests throughout the night
• Welcome
  late arrivals and assist with early departures
• Respond
  to guest enquiries, requests and concerns promptly and professionally
• Assist
  guests with luggage and other practical requirements
• Deliver
  personalised service and ensure guest requests are followed through
• Respond
  calmly and appropriately to overnight guest concerns, noise complaints or
  other incidents

Night Operations & Audit

• Complete
  night audit procedures accurately and ensure reports reflect the previous
  day’s business
• Ensure
  ledgers balance and floats, bank and card submissions are accurate
• Maintain
  accurate overnight records and prepare clear handovers for the morning
  team
• Support
  the processing of relevant orders, delivery notes, purchase orders and
  invoices
• Ensure
  hotel procedures, standards and policies are followed throughout the night

Food & Beverage

• Prepare
  and serve late-night snacks, light refreshments and drinks in line with
  hotel standards
• Take
  and deliver overnight room service orders
• Clear
  trays and maintain service areas to a high standard
• Follow
  food safety, licensing and responsible service requirements at all times

Hotel Presentation

• Maintain
  the cleanliness and presentation of reception, lounges, corridors, guest
  toilets, entrances and back-of-house areas
• Ensure
  public areas remain welcoming and presentable throughout the night
• Set
  up, refresh and clear meeting, private dining and event spaces when
  required
• Help
  ensure the hotel is fully prepared and presented for the following day’s
  operation

Safety & Security

• Carry
  out regular fire, safety and security checks throughout the property
• Check
  doors, windows, alarms, keys and access points in line with hotel
  procedures
• Respond
  appropriately to overnight emergencies, maintenance issues and security concerns
• Escalate
  issues when necessary and maintain accurate records
• Ensure
  health, safety, hygiene and other relevant requirements are followed at all times

About You

You will be:

• Naturally
  warm, welcoming and guest focused, computer literate, able to answer the phone professionally
• Reliable
  and comfortable taking responsibility during overnight hours
• Calm
  and confident when dealing with unexpected situations
• Organised
  with excellent attention to detail
• Comfortable
  working independently while remaining part of the wider hotel team
• Happy
  to take a hands‑on approach across different areas of the hotel, serving drinks,
  late night snack, setting up meeting rooms and cleaning of pubic areas
• Professional,
  discreet and trustworthy
• Passionate
  about delivering high standards of hospitality

Previous hotel, reception or night experience would be an
advantage, but we’re equally interested in people with the right attitude,
reliability and genuine desire to look after our guests.

Living Our Culture: The RELAIS Values

R – RESPECT

We treat guests, colleagues and partners with consideration and care.

E – EMPOWERMENT

We trust our people to take ownership, make decisions and grow.

L – LOYALTY

We build lasting relationships through consistency, honesty and commitment.

A – ACCOUNTABILITY

We take responsibility for our actions and our results.

I – INTEGRITY

We do the right thing, even when no one is watching.

S – SUCCESS

We celebrate achievement — individually, collectively and as a brand.

If you’re looking for a flexible night role in a beautiful
boutique hotel and enjoy creating memorable experiences for guests, we’d love
to hear from you.

Must have Right to Work status in the UK