Night Assistant Front Office Manager

St Martins Lane; Whitehall; Presencial; GBP 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Bedroom rate discounts

Eye care

Counseling and wellbeing resources

Wellbeing and fitness support

24/7 support line

Free meals on duty

Descripción de la vacante

St Martins Lane, a Morgans Originals hotel, is seeking a Night Assistant Front Office Manager to guide the overnight front-of-house team in the vibrant Covent Garden area. You will support the Night Manager and drive guest-focused service through the night, ensuring calm, efficient operations and a safe environment for all guests.

You will lead a night team, manage late check-ins, night audit activities, and coordinate with security and reception to maintain the hotel's luxury standards across

Formación

• Previous experience in a front office or supervisory role, ideally in a luxury or lifestyle hotel.
• A guest-first mindset and a reassuring, professional demeanour.
• Familiarity with hotel systems and night audit procedures.
• Flexibility to work overnight shifts, weekends, and holidays.

Responsabilidades

• Support the Night Manager in overseeing front office operations during the night shift.
• Lead and motivate the night team, including reception, concierge, and security.
• Handle late check‑ins, early departures, and guest requests with warmth and efficiency.
• Assist with night audit procedures and prepare reports for the morning handover.
• Respond to incidents or emergencies with professionalism and care.
• Ensure all public areas remain secure, clean, and guest‑ready.

Conocimientos

Front office supervision

Strong communication

Problem solving

Organisational skills

Night audit familiarity

Guest-service mindset

Overnight shift flexibility

Hotel systems knowledge

Herramientas

Hotel systems

Descripción del empleo

When the city sleeps, our hotel stays quietly alive-welcoming late arrivals, preparing for early risers, and ensuring every guest feels safe, seen, and supported. We're looking for a poised and proactive Night Assistant Front Office Manager to help lead our front‑of‑house operations through the twilight hours. Your Role As Night Assistant Front Office Manager, you'll be the right hand to the Night Manager and a guiding presence for the overnight team. You'll ensure smooth operations, support your colleagues, and deliver exceptional service with calm confidence-no matter the hour.

What You'll Be Doing

• Support the Night Manager in overseeing front office operations during the night shift.
• Lead and motivate the night team, including reception, concierge, and security.
• Handle late check‑ins, early departures, and guest requests with warmth and efficiency.
• Assist with night audit procedures and prepare reports for the morning handover.
• Respond to incidents or emergencies with professionalism and care.
• Ensure all public areas remain secure, clean, and guest‑ready.
• Previous experience in a front office or supervisory role, ideally in a luxury or lifestyle hotel.
• A guest‑first mindset and a reassuring, professional demeanour.
• Strong communication, problem‑solving, and organisational skills.
• Familiarity with hotel systems and night audit procedures.
• Flexibility to work overnight shifts, weekends, and holidays.
• At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays—we create unforgettable experiences. Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection. Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count, Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty