Night Assistant Front Office Manager

LGH Hotel Management Ltd; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts across categories

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing resources

Free meals on duty

24/7 advice and support line

Team reward & recognition

Job summary

St Martins Lane, a Morgans Originals hotel, part of LGH Hotels Management, seeks a Night Assistant Front Office Manager to lead the overnight front desk team inCovent Garden. You will support the Night Manager, manage late check-ins and guest requests, and ensure smooth operations and a safe, welcoming atmosphere through the night.

Located in the vibrant Covent Garden area, the hotel offers iconic design and a dynamic, guest-centric environment where you’ll help deliver unforgettable overnight

Qualifications

• Experience in a front office or supervisory role in a luxury or lifestyle hotel.
• Guest-first mindset with a reassuring, professional demeanour.
• Strong communication, problem-solving, and organisational skills.
• Familiarity with hotel systems and night audit procedures.
• Flexibility to work overnight shifts, weekends and holidays.

Responsibilities

• Support the Night Manager in overseeing front office operations during the night shift.
• Lead and motivate the night team, including reception, concierge, and security.
• Handle late check-ins, early departures, and guest requests with warmth and efficiency.
• Assist with night audit procedures and prepare reports for the morning handover.
• Respond to incidents or emergencies with professionalism and care.
• Ensure all public areas remain secure, clean, and guest-ready.

Skills

Guest-first mindset

Strong communication

Problem-solving

Organisational skills

Familiarity with hotel systems

Night audit procedures

Overnight shifts/weekends flexibility

Tools

Hotel systems

Job description

When the city sleeps, our hotel stays quietly alive—welcoming late arrivals, preparing for early risers, and ensuring every guest feels safe, seen, and supported. We’re looking for a poised and proactive Night Assistant Front Office Manager to help lead our front-of-house operations through the twilight hours.

Your Role

As Night Assistant Front Office Manager, you’ll be the right hand to the Night Manager and a guiding presence for the overnight team. You’ll ensure smooth operations, support your colleagues, and deliver exceptional service with calm confidence—no matter the hour.

What You’ll Be Doing

• Support the Night Manager in overseeing front office operations during the night shift.
• Lead and motivate the night team, including reception, concierge, and security.
• Handle late check-ins, early departures, and guest requests with warmth and efficiency.
• Assist with night audit procedures and prepare reports for the morning handover.
• Respond to incidents or emergencies with professionalism and care.
• Ensure all public areas remain secure, clean, and guest-ready.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Previous experience in a front office or supervisory role, ideally in a luxury or lifestyle hotel.
• A guest-first mindset and a reassuring, professional demeanour.
• Strong communication, problem-solving, and organisational skills.
• Familiarity with hotel systems and night audit procedures.
• Flexibility to work overnight shifts, weekends, and holidays

Hotel

At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays—we create unforgettable experiences. Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection. Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.