Front Desk Manager (Fixed-Term)

St Martins Lane Hotel; Greater London; On-site; GBP 45,000 - 64,000; Full time

Benefits offered by this job

Employee discounts

Shopping discounts

Eye care

Legal & financial advice

Counseling services

Cycle to work

Wellbeing resources

Meal on duty

Team recognition

Job summary

St Martins Lane Hotel, a Morgans Originals property in Covent Garden, is seeking a Front Desk Manager to lead guest services and set the tone for every stay.

You will oversee daily front desk operations, coach receptionists and night auditors, handle guest feedback with care, and collaborate with Housekeeping, Concierge, and F&B to deliver flawless service.

Qualifications

• Proven experience in a front office leadership role within luxury or lifestyle hospitality.
• Guest-first mindset and a passion for creating memorable experiences.
• Strong leadership, communication, and problem-solving skills.
• Familiarity with hotel systems (PMS, POS) and front office procedures.
• Impeccable grooming, presence, and professionalism.

Responsibilities

• Oversee the day-to-day operations of the front desk, ensuring smooth check-ins, check-outs, and guest interactions.
• Lead, coach, and inspire a team of receptionists, night auditors, and guest service agents.
• Handle guest feedback and resolve issues with professionalism and care.
• Collaborate with Housekeeping, Concierge, and F&B to deliver seamless service.
• Monitor performance metrics, staffing, and training to uphold 5-star standards.
• Champion a culture of warmth, efficiency, and attention to detail.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.

Skills

Leadership

Guest service

Communication

Problem-solving

PMS familiarity

POS familiarity

Tools

PMS

POS

Job description

We’re looking for a Front Desk Manager to lead our guest services team at a 5-star lifestyle hotel where luxury meets personality. This is your opportunity to shape the arrival experience, set the tone for every stay, and lead a team that thrives on excellence.

What You’ll Do:

• Oversee the day-to-day operations of the front desk, ensuring smooth check-ins, check-outs, and guest interactions.
• Lead, coach, and inspire a team of receptionists, night auditors, and guest service agents.
• Handle guest feedback and resolve issues with professionalism and care.
• Collaborate with Housekeeping, Concierge, and F&B to deliver seamless service.
• Monitor performance metrics, staffing, and training to uphold 5-star standards.
• Champion a culture of warmth, efficiency, and attention to detail.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Proven experience in a front office leadership role within luxury or lifestyle hospitality.
• A guest-first mindset and a passion for creating memorable experiences.
• Strong leadership, communication, and problem-solving skills.
• Familiarity with hotel systems (PMS, POS) and front office procedures.
• Impeccable grooming, presence, and professionalism.

Hotel

At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays—we create unforgettable experiences. Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection. Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.