F&B Assistant

Bodmin Jail Hotel; Bodmin; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

28 Days holiday

Birthday leave

Free meals on shift

Free Gym access on-site

Employee Assistance Programme

Discounts on accommodation, dining &c

Job summary

Bodmin Jail Hotel in Cornwall is seeking a Food & Beverage Assistant to deliver exceptional dining experiences for guests. You will provide outstanding service, manage orders, and support F&B operations with your strong communication and positive demeanor.

Join a historic, Tudor Hotels Collection setting, where team spirit, professionalism and guest focus drive daily success; enjoy benefits and opportunities during evenings, weekends and events.

Qualifications

• Customer service experience in hospitality or retail.
• Ability to multitask in a fast-paced setting.
• Excellent verbal and written communication.
• Strong attention to detail and accuracy.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist guests with menu selections and provide recommendations.
• Set up and maintain dining areas, ensuring tables are clean and properly set.
• Monitor and respond to guests' needs throughout their experience, including refilling drinks and clearing dishes.
• Adhere to food safety and hygiene regulations.
• Process guest payments accurately and efficiently.
• Work closely with kitchen staff to ensure timely delivery of orders.
• Support team during busy periods and events.

Skills

Customer service

Communication skills

Attention to detail

Team player

Fast-paced environment

Food & beverage

POS systems

Education

High school diploma or equivalent

Tools

POS systems

Job description

The Person

You’ll have a passion for food & beverage, be dynamic in your approach and are customer-focused who thrive in fast-paced environments. You'll be a team player with excellent communication skills, a passion for delivering exceptional service, and the ability to adapt quickly to meet diverse customer needs.

As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — where Perfection is not a goal, but our everyday standard. We take Pride in our contribution, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. And above all, we are committed to Making every visitor a VIP —offering exceptional, personalised service that makes every guest feel truly valued.

The Role

The Food & Beverage Assistant will be a key player in delivering an exceptional dining experience for our valued guests. You'll delivery amazing customer service, order management, and overall support to our food and beverage operations. Using your outstanding communication abilities, a positive demeanour, and deliver an unparalleled service.

Responsibilities include

• Greet and welcome guests in a friendly and professional manner
• Assist guests with menu selections and provide recommendations when taking orders accurately and efficiently, ensuring special dietary requests are communicated to the kitchen
• Set up and maintain dining areas, ensuring tables are clean and properly set with utensils, glassware, and tableware
• Monitor and respond to guests needs throughout their experience, including refilling drinks and clearing empty dishes
• Adhere to food safety and hygiene regulations, ensuring the safety and well-being of both guests and colleagues
• Process guest payments accurately and efficiently, handling cash and electronic transactions with integrity and precision
• Work closely with kitchen staff to ensure orders are prepared correctly and delivered in a timely manner
• Support your team members during busy periods and special events

Required Skills & Experience

• High school education or equivalent
• Previous experience in food & beverage or a similar role is a plus
• Strong attention to detail and the ability to remain calm under pressure
• Strong customer service skills with a friendly and approachable attitude
• Excellent communication skills, both verbal and written
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously

The Benefits

• 28 Days holiday
• Extra days holiday for your birthday
• Free meals on shift
• Free Gym access on-site
• Employee Assistance Programme
• Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.

Working Schedule

• Full Time, Part Time & Casual
• Flexibility to work evenings, weekends, and holidays

Luxury | History | Cornwall

When constructed in 1779, Bodmin Jail was an innovative milestone in prison design with its individual cells and sanitation. Now a four-star luxury hotel, The Bodmin Jail Hotel provides guests with a haven of style and comfort, set within its breath-taking historic surroundings. Located in the heart of Cornwall, this truly unique hotel is now ready for new stories, cherished memories, and unlimited possibilities. It’s an iconic venue and we are building a brilliant team to help shape and deliver the best experience in Cornwall.