NHS SPA Administrator: Referrals & Appointments

Clch; Wimbledon; Hybrid; GBP 31,000 - 32,000; Full time

Job summary

Central London Community Healthcare NHS Trust (CLCH) is hiring a Band 3 Single Point of Access (SPA) Administrator to join the Merton-based admin team. The role supports referrals, bookings, and patient information across a 7-day service, with potential flexible/home working after training.

The successful candidate will process referrals, manage appointments, and liaise with clinical teams, ensuring accuracy and patient-focused service delivery in a busy NHS environment.

Qualifications

• Excellent literacy and numeracy.
• Educated to NVQ3 in admin or equivalent.
• Secretarial/administrative experience.

Responsibilities

• Process new referrals in line with SOPs and service requirements.
• Book, amend and cancel appointments and clinics; provide timely information to patients and staff.
• Maintain patient records ensuring confidentiality and data accuracy.
• Operate and update clerical systems; prepare correspondence, letters and reports.
• Support clinical teams by providing information and performing integrated administrative tasks.

Skills

Literacy & numeracy

MS Office

Verbal & written skills

Adaptability

Education

Admin NVQ3

Tools

Microsoft Office

Job description

Central London Community Healthcare NHS Trust (CLCH) is hiring a Band 3 Single Point of Access (SPA) Administrator to join the Merton-based admin team. The role supports referrals, bookings, and patient information across a 7-day service, with potential flexible/home working after training.

The successful candidate will process referrals, manage appointments, and liaise with clinical teams, ensuring accuracy and patient-focused service delivery in a busy NHS environment.