NHS Pathway Admin Assistant — Patient Care & Coordination

Oxford University Hospitals NHS Foundation Trust; Packmoor; On-site; GBP 26,000 - 27,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust in England is seeking an Assistant Pathway Co-ordinator to join the Cancer Directorate's administrative team. You will support the Pathway Coordinator with patient administration, appointments, and liaison with clinicians.

The role requires good organisation, strong interpersonal and communication skills, and the ability to handle queries from patients. Full NHS training will be provided, with progression opportunities within the NHS.

Qualifications

• Good general education including Maths & English.
• IT qualifications / EPR training beneficial.

Responsibilities

• 1. Responsibility for the provision of a supporting role to the Pathway Coordinator to help ensure the efficient running of the service
• 2. Implement policies and procedures to maintain efficient department/office and digital filing systems to facilitate the smooth running of the administrative services
• 3. Use Voice recognition software to take responsibility for ensuring that letters for the specialty are sent out with the defined turnaround time, bring pro-active in ensuring that each clinic attendance has been documented.
• 4. Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain the patient pathway.
• 5. Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and uploading to correct software redirection of all investigation results as appropriate.
• 6. Updating patient details and viewing events using Patient Administration Systems (EPR). Registering patients andensuring that all relevant information is available on the appropriate software prior to appointments.This may include providing reports, as and when necessary.
• 7. Ensuring prompt location of paper records where required to enable the clinician to respond to correspondence/telephone calls received.
• 8. Liaising with other departments as required.
• 9. Liaising with pathway coordinators and team leader over any potential delays relating to issues with clinic letter turn around.
• 10. Working independently making decisions within own role with minimum supervision
• 11. Deputising for the Pathway Coordinator in their absence for annual leave and sickness.
• 12. Complying with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidential data.
• 13. Undertaking any other duties as directed. This may cover a wide range of duties including providing cover for other teams roles at or below this band.
• 14. Taking responsibility of dealing with general communication including email, shared mailboxes and EPR communication centre.
• 15. To undertake general administrative duties, including filing, typing, photocopying, scanning, arrangement of meetings and taking minutes

Skills

Interpersonal skills

Communication

MS Office

Education

5 GCSEs/BTEC grade C or above incl Maths & English

IT qualifications / EPR trained

Tools

MS Office

EPR

Job description

Oxford University Hospitals NHS Foundation Trust in England is seeking an Assistant Pathway Co-ordinator to join the Cancer Directorate's administrative team. You will support the Pathway Coordinator with patient administration, appointments, and liaison with clinicians.

The role requires good organisation, strong interpersonal and communication skills, and the ability to handle queries from patients. Full NHS training will be provided, with progression opportunities within the NHS.