NHS GP Receptionist & Admin Coordinator

Equals One Ltd; Leeds; On-site; GBP 19,000 - 22,000; Full time

Job summary

Equals One Ltd is recruiting an experienced GP Receptionist / Office Administrator for a site-based role in North Leeds. You will provide a welcoming patient journey, manage front-desk tasks and support general administration.

The role emphasises NHS GP reception experience, customer service excellence and professional communication across calls, emails and letters to ensure a high-quality patient experience.

Qualifications

• Experience in NHS GP reception or similar patient-facing role.
• Proactive problem-solving and initiative to deliver high service standards.
• Strong communication and interpersonal skills for patients and colleagues.
• Professional telephone manner.
• Attention to detail and discretion with confidential information.
• Ability to prioritise tasks in a busy environment.

Responsibilities

• Welcoming patients and maintaining a warm, professional reception area.
• Book and coordinate patient appointments; manage diaries and schedules.
• Answer calls and respond to emails; prepare letters and documents.
• Provide a professional and supportive service throughout the patient journey.
• Support patient surveys and general administration for the practice.
• Assist with routine weekly compliance checks and records.

Skills

NHS GP reception

Customer service

Telephone skills

Communication

IT skills

Organisation

Time management

Tools

MS Office

Job description

Equals One Ltd is recruiting an experienced GP Receptionist / Office Administrator for a site-based role in North Leeds. You will provide a welcoming patient journey, manage front-desk tasks and support general administration.

The role emphasises NHS GP reception experience, customer service excellence and professional communication across calls, emails and letters to ensure a high-quality patient experience.