NHS EPR Support Specialist - Go-Live & Training

Belmont Recruitment; United Kingdom; On-site; GBP 25,000 - 44,000; Full time

Job summary

Belmont Recruitment are recruiting on behalf of an NHS organisation for an EPR Floorwalker on an initial temporary contract with potential extension. Rate is negotiable. Role can be nationwide with location and working arrangements to be confirmed.

The Floorwalker will support staff during the EPR rollout, help with navigation, troubleshooting, training, and feedback to project teams. Availability for shifts including evenings and weekends is required.

Qualifications

• Experience supporting an EPR system within an NHS/healthcare environment.
• Good understanding of clinical workflows and hospital processes.
• Experience providing on-site user support and troubleshooting.
• Strong communication and customer service skills.
• Ability to work in a busy clinical environment and under pressure.

Responsibilities

• Provide on-the-ground support during EPR implementation or rollout.
• Assist users with system navigation, functionality and day-to-day queries.
• Provide guidance and troubleshooting for EPR-related issues.
• Support clinical staff with patient records, documentation, workflows and system processes.
• Escalate technical issues to IT and EPR support teams.
• Deliver basic training and guidance to staff on system use.
• Identify recurring issues and provide feedback to project teams.
• Help minimise disruption to clinical services during go-live and transition periods.

Skills

EPR support experience

Face-to-face user support

Communication skills

Work under pressure

Flexibility with shifts

Job description

Belmont Recruitment are recruiting on behalf of an NHS organisation for an EPR Floorwalker on an initial temporary contract with potential extension. Rate is negotiable. Role can be nationwide with location and working arrangements to be confirmed.

The Floorwalker will support staff during the EPR rollout, help with navigation, troubleshooting, training, and feedback to project teams. Availability for shifts including evenings and weekends is required.