Apprentice Receptionist/Administrator

Barking, Havering and Redbridge University Hospitals NHS Trust; Romford; On-site; GBP 18,000 - 21,000; Full time

Job summary

Barking, Havering and Redbridge University Hospitals NHS Trust is seeking a Receptionist/Administrator apprentice for the therapy outpatient services. You will greet patients, handle calls, manage bookings, and support a busy team in a NHS setting.

This 19-month fixed-term role combines on-the-job training with a Level 3 Business Administrator apprenticeship. You must meet the eligibility criteria and be ready to work across sites in Romford as part of a friendly, professional team.

Qualifications

• Be 16 years old or over.
• Have the right to work in the UK.
• Have been ordinarily resident in the UK for the past 3 years.
• Apprenticeship requires completion of Level 3 Business Administrator.

Responsibilities

• Manage front desk and reception duties.
• Answer phone calls and emails from patients and carers.
• Book appointments using the internal appointment system and the national ERS system.
• Support the team in a busy outpatient environment.
• Assist with other clerical duties as required.

Skills

Communication skills

Customer service

IT skills

Teamwork

Education

Level 3 Business Administrator apprenticeship

Job description

To provide an efficient and effective clerical support service to therapy outpatient services. To promote and encourage a caring and sympathetic environment for patients who contact the service both in person and on the telephone and to ensure that they are attended to in a timely manner., We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with.
They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.
We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.
We're proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We're also part of the North East London Cancer Alliance.
We run a Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.
The majority of our 8,400 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer., We recognise that more applicants are using artificial intelligence (AI) tools to support their job applications and welcome the responsible use of these technologies.
AI can be a useful tool to help organise your thoughts, improve the structure of your application and support your preparation. However, your application should remain an authentic and accurate reflection of your skills, experience, and knowledge.
We encourage you to review the person specification carefully and provide clear examples that demonstrate how you meet the essential criteria for the role. Any information submitted as part of your application must be accurate, truthful, and based on your experience.
Throughout our recruitment process, we value honesty, integrity, and authenticity. We want to understand what you can bring to BHRUT, so please ensure that your application reflects your own capabilities and achievements.
AI should not be used to misrepresent your skills, qualifications, and experience.

Flexible working

We welcome applications from candidates seeking flexible working or job sharing where service needs allow.

Pre-employment checks

Please provide references from your current or most recent employer, including your line manager or supervisor. Successful applicants will also be required to complete pre-employment checks, including identity verification through TrustID and any role-specific clearances.

Certificate of Sponsorship

In line with UKVI guidance, we are unable to provide a Certificate of Sponsorship for Band 2 and Band 3 roles.

Recruitment process

We may close vacancies before the advertised closing date if we receive a high volume of applications. All communication regarding your application will be sent by email, so please check your inbox and junk folder regularly.

Inclusion

BHRUT is committed to creating an inclusive workplace and welcomes applications from all sections of the community. Applicants who declare a disability under the Equality Act 2010 or identify as a Care Leaver and choose to be considered under our Disability Confident or Care Leaver schemes will be guaranteed an interview where they meet the essential criteria.

Safeguarding

BHRUT is committed to safeguarding children and adults at risk. All employees are expected to share this commitment and follow the Trust's safeguarding policies.

Smoke-free Trust

BHRUT is a smoke-free Trust. All employees are expected to comply with our smoke-free policy.

You will have excellent communication and customer service skills to be able to manage a range of different patients in a professional manner, both in person and via telephone.

In addition, you will have proficient IT skills to be able to use our internal appointment system, the national ERS system which is used to book appointments for patients referred by their GP (general practitioner), and other systems as part of the duties of a Receptionist/ Administrator.

You will also need to be able to work as part of a bigger team in an environment which can be very busy and challenging at times.

As this is an apprenticeship position alongside the job role you will complete the Level 3 Business Administrator apprenticeship. If you already hold a business qualification at level 3 or above, you are not eligible to apply for this post.

Apprentice will be on an initial 19-month fixed term contract which is made permanent on successful completion of the apprenticeship

To be eligible for an Apprenticeship you must meet the following criteria:

• Be 16 years old or over
• Have the right to work in the UK (without restrictions) and have a visa that covers the duration of the programme.
• Have been ordinarily resident in the UK for the past 3 years