NHS CSS Administrator – Digital & Patient Support

Hertfordshire Community NHS Trust; England; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

5% high cost allowance pro rata

27 days holiday pro rata

NHS pension scheme

Eye care vouchers

Employee assistance programme

Job summary

Hertfordshire Community NHS Trust is inviting applications for a Band 3 Clinical Support Services (CSS) Administrator in the Children's Specialist Services. The role covers the Referral Hub and CSS Administration, offering varied duties and opportunities to develop core administrative skills within a supportive team.

You will manage telephone support, emails, digital correspondence, and appointment scheduling while embracing digital systems and continuous learning.

Qualifications

• Office administration experience.
• Experience in NHS/Healthcare environment.
• Excellent attention to detail.
• Strong IT skills with Microsoft Office.
• Experience using SystmOne.
• Excellent written communication.

Responsibilities

• Provide daily telephone support to families and external stakeholders.
• Manage shared email inboxes and digital correspondence.
• Schedule patient appointments.
• Use SystmOne and other digital tools to improve processes.
• Contribute to an inclusive, team-based working environment.

Skills

Administrative experience

Customer care

Attention to detail

Microsoft Office

SystmOne

Written communication

Tools

SystmOne

Microsoft Office

Job description

Hertfordshire Community NHS Trust is inviting applications for a Band 3 Clinical Support Services (CSS) Administrator in the Children's Specialist Services. The role covers the Referral Hub and CSS Administration, offering varied duties and opportunities to develop core administrative skills within a supportive team.

You will manage telephone support, emails, digital correspondence, and appointment scheduling while embracing digital systems and continuous learning.