CSS Administrator | Hertfordshire Community NHS Trust

Hertfordshire Community NHS Trust; Watford; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous holidays

NHS car lease scheme

Job summary

Hertfordshire Community NHS Trust in Watford is seeking a Band 3 CSS Administrator to join our friendly team. This role offers full-time and part-time options with a 9:00am–5:00pm schedule, and the chance to develop essential administration, IT and patient scheduling skills within Children’s Specialist Services.

You will handle telephone support, manage shared email inboxes, use SystmOne, send digital correspondence and book appointments, all while contributing to a colleague-focused,

Qualifications

• Strong administrative and IT skills.
• Excellent attention to detail and accuracy.
• Enjoy working with colleagues and service users.

Responsibilities

• Daily telephone support to families and external stakeholders.
• Manage shared email inboxes and digital correspondence.
• Use SystmOne and schedule patient appointments.
• Assist with prioritising and organising workload.

Skills

Administrative skills

IT skills

Attention to detail

Tools

SystmOne

Job description

CSS Administrator | Hertfordshire Community NHS Trust

Are you looking for a new opportunity and interested in starting an administration career in the NHS?

Full-time and Part-time hours available

9:00am to 5:00pm (for both full and part-time positions)

Part-time contracts will include working a Monday and/or Friday

We have an exciting opportunity for a Band 3 Clinical Support Services (CSS) Administrator to join our friendly and supportive team. If you have strong administrative and IT skills, excellent attention to detail and enjoy working with others, we would encourage you to apply.

If you are ready for a new challenge, enjoy being part of a team and would like a role where your administrative skills contribute to services for children, young people and their families, we would love to receive your application.

We are committed to supporting your continued learning and development. By joining our Trust you will have opportunities to undertake training, develop new skills and build on your existing experience, supporting you to grow in confidence and progress within your NHS administration role.

*Proposed Interview date: 27th November 2026*

This is a diverse job role offering the opportunity to work across Children’s Specialist Services within both the Referral Hub and CSS Administration teams. You will develop a wide range of administrative skills, including telephone support, management of shared email inboxes, use of SystmOne, digital correspondence, and the scheduling of patient appointments.

Our administration service is increasingly embracing digital ways of working, so you will also have the opportunity to build your confidence with new systems and digital initiatives as our services continue to develop.

We are looking for someone who is organised, approachable and comfortable communicating with colleagues and families. Good IT skills, accuracy and the ability to manage and prioritise your workload will be important. You will be joining a team where learning and development are encouraged, with opportunities to develop your skills as you grow into the role.

A big thank you for considering joining us at Hertfordshire Community NHS Trust

You’ll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities

Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust vision.

We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible

Company: Hertfordshire Community NHS Trust Salary: £25,760 - £27,476 per annum pro rata Hours: Part-time Location: Watford, WD17 3EW Job type: Permanent Posting date: 2 Nov 2026 Closing date: 2 Dec 2026

Benefits

• 5% on top of basic salary high cost allowance supplement subject to a minimum payment of £1,192 per annum (pro rata where applicable).
• 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)
• One of the UK's best pension schemes
• Special Leave for family and personal reasons
• NHS Car Lease Scheme
• Eye Care Vouchers
• Employee Assistance Programme
• NHS Discounts
• Caring and supportive teamwork
• Support to develop your career within the NHS
• Comprehensive training

Key Responsibilities

• Apioneeringapproach, welcoming and embedding digital innovations to improve administrative processes and streamline efficiencies
• Aninclusive, 'one team' approach to supporting colleagues and service users
• Acaringattitude, supporting patients and colleagues with kindness and professionalism at all times

The main responsibilities for this administrator role can be found in the Job Description attached.

The successful applicant will develop a wide range of administrative skills, including daily telephone support to families and external stakeholders, management of shared email inboxes, use of SystmOne, sending correspondence digitally and the scheduling of patient appointments.

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post throughrobust and thorough interview and assessment.

HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so.

This advert closes on Friday 13 Nov 2026

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About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.