CSS Administrator

Hertfordshire Community NHS Trust; England; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

5% high cost allowance pro rata

27 days holiday pro rata

NHS pension scheme

Eye care vouchers

Employee assistance programme

Job summary

Hertfordshire Community NHS Trust is inviting applications for a Band 3 Clinical Support Services (CSS) Administrator in the Children's Specialist Services. The role covers the Referral Hub and CSS Administration, offering varied duties and opportunities to develop core administrative skills within a supportive team.

You will manage telephone support, emails, digital correspondence, and appointment scheduling while embracing digital systems and continuous learning.

Qualifications

• Office administration experience.
• Experience in NHS/Healthcare environment.
• Excellent attention to detail.
• Strong IT skills with Microsoft Office.
• Experience using SystmOne.
• Excellent written communication.

Responsibilities

• Provide daily telephone support to families and external stakeholders.
• Manage shared email inboxes and digital correspondence.
• Schedule patient appointments.
• Use SystmOne and other digital tools to improve processes.
• Contribute to an inclusive, team-based working environment.

Skills

Administrative experience

Customer care

Attention to detail

Microsoft Office

SystmOne

Written communication

Tools

SystmOne

Microsoft Office

Job description

Are you looking for a new opportunity and interested in starting an administration career in the NHS?Full-time and Part-time hours available 9:00am to 5:00pm (for both full and part-time positions) Part-time contracts will include working a Monday and/or Friday We have an exciting opportunity for a Band 3 Clinical Support Services (CSS) Administrator to join our friendly and supportive team. If you have strong administrative and IT skills, excellent attention to detail and enjoy working with others, we would encourage you to apply. If you are ready for a new challenge, enjoy being part of a team and would like a role where your administrative skills contribute to services for children, young people and their families, we would love to receive your application. We are committed to supporting your continued learning and development. By joining our Trust you will have opportunities to undertake training, develop new skills and build on your existing experience, supporting you to grow in confidence and progress within your NHS administration role. *Proposed Interview date: 27th November 2026*

Main duties of the job

This is a diverse job role offering the opportunity to work across Children's Specialist Services within both the Referral Hub and CSS Administration teams. You will develop a wide range of administrative skills, including telephone support, management of shared email inboxes, use of SystmOne, digital correspondence, and the scheduling of patient appointments. Our administration service is increasingly embracing digital ways of working, so you will also have the opportunity to build your confidence with new systems and digital initiatives as our services continue to develop. We are looking for someone who is organised, approachable and comfortable communicating with colleagues and families. Good IT skills, accuracy and the ability to manage and prioritise your workload will be important. You will be joining a team where learning and development are encouraged, with opportunities to develop your skills as you grow into the role.

About us

A big thank you for considering joining us at Hertfordshire Community NHS Trust You'll find it a great place to work with many benefits offered to you as a member of our staff We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust vision. We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you

In return, we can offer you:

• 5% on top of basic salary high cost allowance supplement subject to a minimum payment of £1,192 per annum (pro rata where applicable).
• 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)
• One of the UK's best pension schemes
• Special Leave for family and personal reasons
• NHS Car Lease Scheme
• Eye Care Vouchers
• Employee Assistance Programme
• NHS Discounts
• Caring and supportive teamwork
• Support to develop your career within the NHS

Job responsibilities

The main responsibilities for this administrator role can be found in the Job Description attached. The successful applicant will develop a wide range of administrative skills, including daily telephone support to families and external stakeholders, management of shared email inboxes, use of SystmOne, sending correspondence digitally and the scheduling of patient appointments.

• A pioneering approach, welcoming and embedding digital innovations to improve administrative processes and streamline efficiencies
• An inclusive, 'one team' approach to supporting colleagues and service users
• A caring attitude, supporting patients and colleagues with kindness and professionalism at all times

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.

HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so.

Person Specification

Experience

• Demonstrate office administration work experience
• Experience and able to demonstrate customer care in the workplace
• Experience of working within NHS/Healthcare environment

Skills

• An understanding of the correct presentation and formatting required for formal letters and emails
• Respond effectively and appropriately to external telephone calls and queries from members of the public and external stakeholders

Knowledge

• Advanced knowledge of Microsoft Office Packages
• Examples of using digital platforms to send correspondence
• Demonstrate experience of using SystmOne

Personal Qualities

• Excellent and high attention to detail
• Self Motivated and proactive

Ability

• Good written communication including ability to summarise information effectively
• Ability to remain calm and work effectively in a busy working environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a yearper annum pro rata