Medical Secretary | Bristol NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust; Weston-super-Mare; On-site; GBP 23,000 - 30,000; Full time

Job summary

The Medical Secretary at University Hospitals Bristol and Weston NHS Foundation Trust provides a comprehensive, efficient and high-quality secretarial and administrative service to clinical teams and speciality services.

The post holder acts as a key point of contact for patients, relatives, carers, GPs and multidisciplinary teams, ensuring effective communication and the timely production of accurate clinical correspondence.

Qualifications

• Experience in audio transcription or word processing.
• Strong organisational and communication skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Support the Senior Medical Secretaries with admin, typing of letters and basic tasks.
• Booking of appointments for the ward and day case patients.
• Liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email.
• Act as a point of contact for patients, relatives and carers with empathy and professionalism.
• Return calls promptly and keep callers updated with information.
• Escalate patient queries to the line manager or relevant clinical staff as appropriate.

Skills

Typing letters

Appointment booking

Liaising by phone/email

Patient empathy

Confidentiality

Communication

Education

Audio transcription qualification

Tools

Word processing

Email handling

Telephone handling

Job description

Medical Secretary | Bristol NHS Foundation Trust

Company: University Hospitals Bristol and Weston NHS Foundation Trust

The Medical Secretary provides a comprehensive, efficient and high-quality secretarial and administrative service to clinical teams and speciality services. The post holder acts as a key point of contact for patients, relatives, carers, GPs and multidisciplinary teams, ensuring effective communication and the timely production of accurate clinical correspondence. The role supports the effective management of patient pathways, including Referral to Treatment (RTT) standards, partial booking waiting list administration, results tracking and clinic outcomes. The post holder is responsible for maintaining accurate patient records, prioritising workload to meet service demands, contributing to the delivery of a responsive and patient-focused service. Working independently and as part of a wider administrative team, the post holder will demonstrate excellent organisational, communication and customer service skills whilst maintaining confidentiality, supporting continuous improvement and always upholding the Trust’s values.

Interviews to take place on Friday 16th Oct

• To support the Senior Medical Secretaries on a day-to-day basis with admin, typing of letters and overseeing of basic tasks
• Booking of appointments for the ward and day case patients
• To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
• To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
• Returning calls promptly and keeping callers updated with information in an effective and efficient way
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

We would welcome applications from those who meet the essential criteria as set out in the person specification. This includes having a qualification (pass or distinction) in audio transcription, word processing or have relevant experience.

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

This advert closes on Wednesday 7 Oct 2026

University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust