Band 3 Clinical Services Administrator - Devizes

Avon & Wiltshire Mental Health Partnership NHS Trust; Devizes; On-site; GBP 25,000 - 29,000; Full time

Job summary

The Avon & Wiltshire Mental Health Partnership NHS Trust is seeking a Band 3 Clinical Service Administrator for the Bluebell Unit, a 24-hour service supporting patients detained under the Mental Health Act. You will provide vital administrative support to the Ward Manager and Multidisciplinary Team.

The role requires strong Microsoft Office skills, the ability to use the e-Rostering system and RiO, and competent reception and minute-taking abilities.

Qualifications

• Good working knowledge of all Microsoft Office packages.
• Able to meet the needs of a busy clinical unit and provide accurate administration.
• Willingness to undertake training to use RiO and the e-Rostering system.
• Excellent telephone and reception skills.

Responsibilities

• Provide comprehensive administration support to the Ward Manager and multidisciplinary team.
• Be the first point of contact for the unit; greet service users and families; handle calls and liaise with clinical teams and external agencies.
• Order supplies and stationery using NHS and non-stock systems.
• Type letters, produce documents, reports and agendas; take minutes at meetings.
• Adapt to changing workload priorities with support from the team.

Skills

Microsoft Office

Communication

Work under pressure

Tools

RiO

e-Rostering system

Job description

Job overview

Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

Do you like to be busy and support other staff ? An opportunity has arisen for a Band 3 Clinical Service Administrator to join our friendly team. The Bluebell Unit looks after people who have been detained under the mental health act. This unit operates a 24-hour service.

We are looking for someone who is highly motivated, with excellent administrative skills. This varied and interesting role is providing vital administrative support to the Ward Manager and Multidisciplinary Team. You will demonstrate good initiative and judgement, as you will need to be able to work independently, as well as part of the wider team.

The unit can be very busy and challenging at times, so you will need to have a degree of resilience and be able to work well under pressure, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist Programme.

Please note that this is a full time role.

Main duties of the job

To provide comprehensive administration support to the Ward Manager and wider Multidisciplinary Team.

You will have a good working knowledge of all Microsoft Office packages and be willing to undertake training in order to use other software packages, including our e-Rostering system and our electronic patient record system (RiO).

You will be the first point of contact for the unit and duties will include meeting and greeting service users and their families as well as visitors. Dealing with telephone enquiries and liaising with other clinical teams, third sector health care providers and outside agencies.

You will be responsible for ordering supplies and stationery items for the unit. This will include using NHS supplies and non-stock ordering.

You will be required to type letters, produce documents, reports and agendas, including taking minutes at a variety of meetings. Note taking training is provided by AWP.

The role requires the successful candidate to be able to adapt to constant changes in workload priorities.