NHS 111 Pathways Triage Specialist

NHS Jobs; Dorking; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS Jobs in England is seeking a Health Advisor to manage calls from patients and healthcare professionals with urgent and non-urgent needs, using Pathways to direct the caller to the right service. You will capture patient information on computer systems and complete competency-based training during the first six months.

The role requires strict confidentiality, adherence to Data Protection Act and equality duties, and flexibility to work across sites as required.

Qualifications

• Competency-based training during the initial period and over the first six months.
• Ability to work flexibly across sites as required by the service.
• Commitment to confidentiality and data protection practices.

Responsibilities

• Handle calls from the public and healthcare professionals using Pathways to triage and signpost.
• Accurately record patient details on the call logging system and follow protocols.
• Support professional development, participate in supervision, and assist in general duties.

Job description

NHS Jobs in England is seeking a Health Advisor to manage calls from patients and healthcare professionals with urgent and non-urgent needs, using Pathways to direct the caller to the right service. You will capture patient information on computer systems and complete competency-based training during the first six months.

The role requires strict confidentiality, adherence to Data Protection Act and equality duties, and flexibility to work across sites as required.