NHS 111 Health Advisor - Calm Calls, Real Impact

South Central Ambulance Service NHS Foundation Trust; South Derbyshire; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27-33 days annual leave (pro rata)

Free parking

Employee Assistance Programme

Job summary

South Central Ambulance Service NHS Foundation Trust in Otterbourne is seeking an NHS 111 Health Advisor for a full-time role. You will handle a variety of calls, provide guidance, and support patients with empathy and accuracy.

Training through NHS Pathways is provided, and the role emphasizes wellbeing and team collaboration. The position offers NHS pay enhancements, 27–33 days annual leave pro rata, and free parking.

Qualifications

• Good all-round education with English GCSE or equivalent.
• Experience in customer or patient services is desirable.
• Training through NHS Pathways provided if needed.

Responsibilities

• Handle a high volume of health-related calls with compassion and clarity.
• Deliver accurate information and support during triage and guidance.
• Balance empathy with assertiveness while following NHS Pathways.

Skills

Customer service

Call handling

NHS Pathways trained

First aid knowledge

Education

2 GCSEs including English

NHS Pathways trained

Job description

South Central Ambulance Service NHS Foundation Trust in Otterbourne is seeking an NHS 111 Health Advisor for a full-time role. You will handle a variety of calls, provide guidance, and support patients with empathy and accuracy.

Training through NHS Pathways is provided, and the role emphasizes wellbeing and team collaboration. The position offers NHS pay enhancements, 27–33 days annual leave pro rata, and free parking.