NHS 111 Call Handler — Full Training & Flexible Shifts

HUC; Taunton; In loco; GBP 21.000 - 27.000; Tempo pieno

Descrizione del lavoro

HUC in Taunton is seeking 111 Call Handlers to be the first point of contact for patients, delivering timely, reassuring guidance and directing callers to the right NHS services.

You’ll complete a comprehensive 6-week training programme (9am-5pm, Monday to Friday) before taking calls. Shifts run 7am–11pm, seven days a week, with permanent contract and DBS checks as part of safeguarding.

Competenze

• Customer service experience preferred.
• Excellent communication and listening skills.
• Ability to work within safeguarding and DBS requirements.

Mansioni

• Handle urgent and non-urgent calls to assess patient needs.
• Use NHS Pathways to direct patients to appropriate healthcare services.
• Provide reassurance with clear, accurate guidance.
• Participate in six-week training and ongoing professional development.

Conoscenze

Customer service experience

Communication skills

Empathy

Strumenti

NHS Pathways

Descrizione del lavoro

HUC in Taunton is seeking 111 Call Handlers to be the first point of contact for patients, delivering timely, reassuring guidance and directing callers to the right NHS services.

You’ll complete a comprehensive 6-week training programme (9am-5pm, Monday to Friday) before taking calls. Shifts run 7am–11pm, seven days a week, with permanent contract and DBS checks as part of safeguarding.