NHS 111 Call Handler -Taunton

HUC; Taunton; On-site; GBP 21,000 - 27,000; Full time

Job summary

HUC in Taunton is seeking 111 Call Handlers to be the first point of contact for patients, delivering timely, reassuring guidance and directing callers to the right NHS services.

You’ll complete a comprehensive 6-week training programme (9am-5pm, Monday to Friday) before taking calls. Shifts run 7am–11pm, seven days a week, with permanent contract and DBS checks as part of safeguarding.

Qualifications

• Customer service experience preferred.
• Excellent communication and listening skills.
• Ability to work within safeguarding and DBS requirements.

Responsibilities

• Handle urgent and non-urgent calls to assess patient needs.
• Use NHS Pathways to direct patients to appropriate healthcare services.
• Provide reassurance with clear, accurate guidance.
• Participate in six-week training and ongoing professional development.

Skills

Customer service experience

Communication skills

Empathy

Tools

NHS Pathways

Job description

Looking for a role that fits around your life while making a real difference?

Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need–when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.

At our Taunton Contact Centre we have rota availability for various different shift patterns between 7am-11pm across 7 days a week.

To get started, you'll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am-5pm.

Main duties of the job

Your Role: Make Every Call Count

Be the First Point of ContactHandle urgent and non-urgent calls, helping patients get the care they need quickly and safely.

Use NHS Pathways with ConfidenceAssess symptoms using NHS Pathways and direct patients to the mostappropriate healthcareprofessional or service.

Provide Reassurance When It Matters MostUseyou'relistening and communication skills to offer clear advice andaccurateguidance.

About us

Why HUC?

Thriving and Growing: Our continued growth means more opportunities for you!

Diverse Roles: As a 111 Call Handler, you'll be the first point of contact, making a real difference in patients' lives.

Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.

Community Impact: Be a vital part of your community, providing essential care and support to those in need.

A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.

Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don't worry, we continue to support you and help develop your skill once you start taking calls.

Job responsibilities

For a full job description and full person specification, along with more details about our organisation, please see attached documentation,

111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).

We reserve the right to close this vacancy early, should we receive sufficient applications.

Address

• Lives within 60 minute commute
• Has Customer Service Experience
• Has the right to work in the UK
• Can commit to 6 weeks full time training (9am-5pm Monday- Friday)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

HUC

Address

Taunton Call Centre, Ashford Court, Taunton

Contract

Permanent

Reference number

4265- 8357211

Job locations

Taunton Call Centre, Ashford Court, Taunton