New Member Sales Host - Wellness Club Onboarding

Virgin Active & KAUAI; Greater London; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

30 days annual leave

The Peoples Pension

Complimentary Virgin Active membership

Discounts across Virgin Active

20% off food and drink at KAUAI

Salary Finance

6 free counselling sessions

Dexters corporate letting services

ePoints discounts

Job summary

Virgin Active in London is seeking a New Member & Sales Host to join our Acquisitions team. You will be the first impression of the club, inspiring people to begin their wellness journey and delivering an exceptional sales and onboarding experience through their first 90 days.

Take ownership of membership sales targets, engage prospects with empathy, drive self-generated leads using our CRM, welcome new members, and collaborate with instructors to ensure a seamless, welcoming experience.

Qualifications

• Experience in sales, hospitality, wellness, or customer-facing environments.
• Passion for people, wellness and meaningful connection.
• Ability to meet and exceed targets while delivering a premium experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills with attention to detail and follow-through.
• Proactive, positive attitude and hospitality.
• Flexibility to work early mornings, evenings, weekends and club events.

Responsibilities

• Take ownership of membership sales targets and drive club growth.
• Engage prospects with empathy and curiosity, delivering value-led tours.
• Drive self-generated leads and follow-up using CRM systems.
• Welcome new members and deliver onboarding experience.
• Guide members through their first 90 days with engagement and belonging.
• Collaborate with instructors and club teams for a seamless experience.
• Maintain high standards of administration and time management.

Skills

Sales experience

Hospitality experience

Wellness interest

Customer-facing

Communication skills

Organisational skills

Tools

CRM systems

Job description

Virgin Active in London is seeking a New Member & Sales Host to join our Acquisitions team. You will be the first impression of the club, inspiring people to begin their wellness journey and delivering an exceptional sales and onboarding experience through their first 90 days.

Take ownership of membership sales targets, engage prospects with empathy, drive self-generated leads using our CRM, welcome new members, and collaborate with instructors to ensure a seamless, welcoming experience.