New Member & Sales Host — Welcome & Growth Champion

Virgin Active; Greater London; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

30 days annual leave

The Peoples Pension

Complimentary Virgin Active membership

Discounts across Virgin brands

20% off food and drink at KAUAI in-clb

Salary Finance assistance

Health Heroes counselling

Corporate letting services via Dexters

ePoints discounts

Job summary

Virgin Active is seeking a New Member & Sales Host to join the Acquisitions team. This full-time role (40 hours) focuses on inspiring wellness journeys, delivering exceptional sales and onboarding experiences, and ensuring each new member feels welcomed through their first 90 days.

You will own membership sales targets, engage prospects with value-led tours, drive leads, and coordinate with instructors and club teams to provide a seamless, premium experience across classes, PT, and services.

Qualifications

• Previous experience in sales, hospitality, wellness, or customer-facing environments is desirable.
• Strong passion for people, wellness, and meaningful connection.
• Ability to meet and exceed targets while delivering a premium experience.

Responsibilities

• Take ownership of membership sales targets to drive club growth and retention.
• Engage prospects with empathy, delivering value-led tours based on goals and motivations.
• Drive self-generated leads and maintain CRM-based follow-up.

Skills

Sales experience

Customer care

Communication skills

Job description

Virgin Active is seeking a New Member & Sales Host to join the Acquisitions team. This full-time role (40 hours) focuses on inspiring wellness journeys, delivering exceptional sales and onboarding experiences, and ensuring each new member feels welcomed through their first 90 days.

You will own membership sales targets, engage prospects with value-led tours, drive leads, and coordinate with instructors and club teams to provide a seamless, premium experience across classes, PT, and services.