New Homes Sales Executive — Customer Journey Lead

Hill Group UK; Hitchin; On-site; GBP 25,000 - 45,000; Full time

Benefits offered by this job

26 days holiday

Private healthcare

Incentive scheme

Volunteering days

High-performing team culture

Competitive salary and package

Job summary

Hill Group UK is seeking a Sales Executive in Hitchin to guide customers from initial enquiry to handover of their new home. You will drive reservations and completions, qualify needs, and maintain accurate records across CRM systems while collaborating with sales, legal and construction teams.

The role focuses on delivering a high‑quality customer journey, supporting exchanges and post‑sales activities, and contributing to a growing, values‑led team across the UK.

Qualifications

• Experience in new home or property sales.
• Understanding of conveyancing processes and mortgage milestones.
• Strong customer service and communication skills.
• Comfort with CRM systems and reporting tools.
• Excellent organisation and ability to meet deadlines.
• Able to work independently and as part of a team.

Responsibilities

• Secure reservations, exchanges and completions in line with monthly targets.
• Follow up leads and qualify customer needs and affordability.
• Maintain accurate customer records in relevant systems.
• Guide buyers from enquiry to handover through the customer journey.
• Promote mortgage brokers and solicitors to support exchanges.
• Manage contracts, reservation paperwork and AML compliance.
• Coordinate with construction teams to ensure homes are ready for completion.
• Conduct home demonstrations and key handovers.
• Support site launches, events and promotions.
• Stay informed on local market trends and competitor schemes.

Skills

New home sales experience

Understanding conveyancing/mortgageMil

Customer service excellence

CRM proficiency

Organisation and deadlines

Independent and team work

Tools

Sales Seek

YourKeys

CRM systems

Reporting tools

Job description

Hill Group UK is seeking a Sales Executive in Hitchin to guide customers from initial enquiry to handover of their new home. You will drive reservations and completions, qualify needs, and maintain accurate records across CRM systems while collaborating with sales, legal and construction teams.

The role focuses on delivering a high‑quality customer journey, supporting exchanges and post‑sales activities, and contributing to a growing, values‑led team across the UK.