New Homes Sales Advisor

Imperial Search Ltd; Watford; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated professional to provide an exceptional customer experience in the housing market. This role involves taking ownership of the sales process, ensuring customer satisfaction, and maximizing profits. The ideal candidate will have a strong sales background in the housing industry, exceptional customer service skills, and the ability to self-manage effectively. This position requires regular weekend and bank holiday work, making it perfect for those who thrive in dynamic environments and are committed to delivering excellence. Join a team where your contributions will make a significant impact in helping customers find their dream homes.

Qualifications

• Proven sales experience in the housing industry is essential.
• Exceptional customer service skills and high self-management are required.

Responsibilities

• Take ownership of the entire purchase process and customer experience.
• Ensure sales targets are met through proactive customer engagement.

Skills

Sales Experience

Customer Service Skills

Self-management

Computer Literacy

Job description

Job Summary/Purpose

To take ownership for the delivery of a first-class customer experience to all parties involved in the purchase of a new home.

To ensure sales meet or exceed target and profit is maximized for the business.

Primary Responsibilities

• Take ownership of the development, all aspects of presentation and the entire purchase process.
• Becomes the reference point for the purchaser, and all other internal and external interested parties from the first contact through to the completion of the house sale.
• Promote and provide for the use of company-recommended mortgage brokers and solicitors to ensure an efficient service for the customer to achieve purchasing deadlines.
• Ensure all administrative and reporting requirements are met according to company policies and agreed time frames.
• Ensure that market research, price benchmarking, advertising, incentives, PR and other marketing events are undertaken proactively to provide the correct pipeline to fulfil agreed sales targets.
• Proactively search for target customers and create appointments. Follow-up leads to ensure that sales targets are met and customer satisfaction is measured to the level required.
• Undertake inspections and introduce the customer to their new home, ensure familiarization, and ensure the aftercare of those customers at defined intervals following their move-in date.
• Ensure the health and safety of customers, colleagues and other parties while on site in accordance with legal requirements and company policy.
• Follow and adhere to company procedures, standards of performance, and the business unit Sales Manual.

The role requires regular weekend and bank holiday working.

Experience, Qualifications, Technical Requirements

• Sales experience in the housing industry
• High levels of self-management
• Exceptional customer service skills & sales excellence
• Computer literacy
• Full driving license and ownership of a car