New Client Advocate – Clinical Negligence

Stephensons; Wigan; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Generous annual leave

Well-being support

Retail vouchers/cashback

Early monthly pay

Job summary

Stephensons is recruiting a New Business Advisor in Wigan to handle initial client enquiries relating to Clinical Negligence. The role is office and telephone based, where you will respond to inquiries by email, website and phone, take full client instructions, set up new files and provide guidance.

You will deliver excellent customer service and actively cross-sell where appropriate. You will be the face and voice of Stephensons for potential clients, with training provided on the job and a

Qualifications

• GCSE English and Maths (grade C/4 or above) or equivalent
• Experience of working in a customer service environment
• Experience with call handling and an excellent telephone manner

Responsibilities

• Handle all new client enquiries relating to Clinical Negligence via email, website and phone
• Take full client instructions and set up new files
• Deliver excellent customer service and proactively cross-sell opportunities on calls

Skills

Customer service

Telephone manner

Interpersonal skills

Empathy

Education

GCSE English & Maths

Job description

Stephensons is recruiting a New Business Advisor in Wigan to handle initial client enquiries relating to Clinical Negligence. The role is office and telephone based, where you will respond to inquiries by email, website and phone, take full client instructions, set up new files and provide guidance.

You will deliver excellent customer service and actively cross-sell where appropriate. You will be the face and voice of Stephensons for potential clients, with training provided on the job and a