New Business Call Advisor Job

Stephensons

Wigan

On-site

GBP 23,000 - 27,000

Full time

7 days ago

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Benefits offered by this job

Generous annual leave

Well-being support

Retail vouchers/cashback

Early monthly pay

Job summary

Stephensons is recruiting a New Business Advisor in Wigan to handle initial client enquiries relating to Clinical Negligence. The role is office and telephone based, where you will respond to inquiries by email, website and phone, take full client instructions, set up new files and provide guidance.

You will deliver excellent customer service and actively cross-sell where appropriate. You will be the face and voice of Stephensons for potential clients, with training provided on the job and a

Qualifications

GCSE English and Maths (grade C/4 or above) or equivalent
Experience of working in a customer service environment
Experience with call handling and an excellent telephone manner

Responsibilities

Handle all new client enquiries relating to Clinical Negligence via email, website and phone
Take full client instructions and set up new files
Deliver excellent customer service and proactively cross-sell opportunities on calls

Skills

Customer service

Telephone manner

Interpersonal skills

Empathy

Education

GCSE English & Maths

Job description

Job: New Business Advisor

Department: Clinical Negligence

Location: Wigan Investment Centre, Wigan, WN3 5BA

Hours: 35 hours per week - Monday to Friday 9am to 5pm

Do you thrive on delivering exceptional customer service?
How would you like a fulfilling career of meaningful work, where you have the opportunity to help individuals at difficult times?
How about doing thiswith an award winning law firm who truly values you?

The role:

In this office and telephone based role you will be responsible for dealing with all new client enquires relating to Clinical Negligence. Dealing with all initial client enquiries you will respond to enquiries received via email, our website and phone.

You will take full client instructions, set up new files and provide guidance. Delivering excellent customer service on all calls you will proactively convert sales opportunities and maximise cross selling opportunities on a day-to-day basis.

What makes this role so great?

This role is challenging but rewarding. You will have the opportunity to offer a service which helps guide clients at stressful and difficult times.

This is an important and vital role as you will be the first person our potential clients speak too - therefore the face and voice of Stephensons!

We provide training where you will learn on the job.

About you:

We welcome applicants with a wide range of strengths, thinking styles and lived experiences. We’re happy to discuss any workplace adjustments or support that would help you perform at your best.

You will display empathy and compassion, offering a warm, professional and welcoming service.

The following will be preferred:

GCSE in English and Maths (grade c/4 or above) or equivalent, relevant experience will be considered as an alternative
Experience of working in a customer service environment
Experience call handling and an excellent telephone manner
Interpersonal skills to build and maintain positive relationships

We look for colleagues who embody our values of approachable, flexible, inclusive, resilient and supportive.

About Us:

Stephensons is an award winning, top 150 law firm with a strong commitment to the future growth and development of the business. Recognised as a Sunday Times Best Place to Work in 2025 and 2026 and with Investors in People Gold accreditation, we are genuinely committed to helping our colleagues thrive. Stephensons provides an exciting place for long term career development and progression. Whilst we do look for highly motivated and driven individuals, we also have a strong commitment to work life balance and flexibility.

What else can we offer you?