Client Services Assistant

Stephens Scown LLP; Exeter; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Group life assurance

Wellbeing support

Three extra paid leave days

Job summary

Stephens Scown LLP in Exeter is seeking a Client Services Assistant to deliver best-in-class service to clients across all channels, front of house and support to legal teams.

You will handle enquiries, liaise with advisors, and enjoy flexible working options including part-time or job share. The role suits organized, calm professionals with strong IT skills and a passion for client care.

Qualifications

• Experience in a front-of-house, client-centric environment.
• Excellent interpersonal and communication skills.
• Ability to manage a busy, varied workload and stay calm under pressure.
• Highly organized, proactive, approachable and flexible.
• Proficient in Microsoft Office including Word, Excel and Teams.
• Understanding of legal services would be advantageous.

Responsibilities

• Take and handle new enquiries by all channels including telephone, website and email.
• Operate as an effective firm front of house by greeting clients and handling general information requests.
• Liaise with legal advisors and support legal teams to deliver best-in-class client experience for internal and external clients.
• Discuss flexible working options, including part-time and job share opportunities.

Skills

Front of house

Customer service

Interpersonal skills

MS Office

Tools

MS Office

Job description

At Stephens Scown, every day is what we make it. So we make it matter. Doing notable work for notable clients, building our skills with talented people and having a positive impact on our communities sits at the heart of everything we do.

We don’t just say it, we live it. Our commitment to our people, clients and communities runs through our DNA. We are employee-owned, we are a Certified B Corporation TM , and we are featured in the Sunday Times Best Places to Work 2026 list – ensuring our culture and ethos of going above and beyond for our people, our colleagues and our communities is recognised nationally.

The Role

• As a Client Services Assistant, you will ensure clients contacting the firm receive a ‘best in class’ service, whether they are seeking to speak with a known colleague, get general information or are looking for help with a new business opportunity.
• You will operate as an effective firm front of house by taking and handling new enquiries by all channels including telephone, website and email.
• You will also liaise with legal advisors and support legal teams as required with a view to offering class leading client experience for both internal and external clients.
• Do talk to us about flexible working, including part time and job share opportunities

About You

• You have experience of operating in a front of house/client-centric professional environment.
• You have excellent interpersonal and communication skills and a focus on quality client care.
• You will be used to dealing with a busy and varied workload with the ability to remain calm under pressure.
• You are highly organised, accurate, proactive, approachable and flexible.
• You are proficient in Microsoft Office including Word, Excel and Teams.
• An understanding of legal services would be an advantage.

What we can offer you

• We offer a competitive salary and an impressive array of benefits and rewards. Not least of these is through the Firm’s employee-ownership status, where every employee is listened to, helps to realise our vision and receives an equal share in our annual profit-share.
• Our hybrid working model and approach to flexible working enables our people to share their working time between home and the office to support a healthy work / life balance.
• Employee benefits – including 25 days holiday (plus bank holidays and your birthday), private medical insurance, group life assurance, access to a comprehensive range of wellbeing support, and three additional days’ paid leave to support good causes.
• Progression opportunities – including, regular training, qualification options, mentorship, and continued professional development.

Why Stephens Scown?

Working here is something else entirely. It’s a place where we can step up to tough challenges with people so good they inspire us to be better. We proudly work in a beautiful part of the country, go beyond expectations and achieve things that matter.

Owning It Matters…

We’re the UK’s first major employee-owned law firm. But more than this, we’re people-centred, people-powered. We do what it takes to help each other overcome every challenge. Whatever’s happening in the world, empowering our people is what matters.

Our communities and colleagues give us a lot to be thankful for. So we try to make them feel as valued as our clients. Whether we’re digging deep and giving our time and money, picking up rubbish from our streets and beaches, at Stephens Scown, if it’s right, it matters.

We might have the expertise of a top city firm, but outside our offices there’s not a skyscraper in sight. Whether we’re getting to know our clients on our local beach or having fun in the park with colleagues, we’re all about living a life enriched by work. Making the fun matter.

At Stephens Scown, we believe that a diverse workforce delivers better results for ourclients and creates a happier workplace where everyone feels valued and appreciated. Therefore we welcome applications from candidates from all backgrounds, abilities and beliefs.

All offers of employment at Stephens Scown are subject to Basic level of Disclosure and Barring Service check. Any information gathered in relation to the DBS process is held in accordance with all relevant data protection regulations. Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances and background of your offences. At interview, or in a separate discussion, we ensure that an open and measured discussion takes place on the subject of any offences or other matter that might be relevant to the position. Failure to reveal information that is directly relevant to the positions sought could lead to withdrawal of an offer of employment. We make every subject of a DBS Disclosure aware of the existence of the DBS Code of Practice. This is available on https://www.gov.uk/government/publications/dbs-code-of-practice