Network Support Technician

Teach South Kent; Tunbridge Wells; On-site; GBP 23,000 - 30,000; Full time

Job summary

Teach South Kent is recruiting a motivated Network Support Technician to join a busy IT team in Tunbridge Wells. You will provide first-line IT support across the school, helping staff and students with hardware, software and network issues.

The role focuses on creating a friendly, responsive service, maintaining reliable technology, and supporting teaching and administration through effective technical assistance.

Qualifications

• Level 2 Diploma in IT or equivalent qualification.
• Experience working in an IT environment.
• Experience with relevant software, hardware and networks.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• The ability to communicate confidently with staff and students at all levels.
• A proactive and flexible approach to your work.
• A genuine interest in using technology to support learning and improve outcomes.

Responsibilities

• Providing first-line technical support to staff and students.
• Supporting the maintenance and effective use of IT hardware, software and related equipment.
• Diagnosing and resolving day-to-day IT issues.
• Supporting users with software, hardware and network-related queries.
• Helping to maintain reliable IT systems across the school.
• Working with a wide range of staff and students.
• Contributing to a positive and responsive IT service.
• Supporting the wider IT team with the day-to-day running of the school's technology infrastructure.

Skills

IT support

Communication

Troubleshooting

Teamwork

Education

Level 2 Diploma in IT or equivalent

Tools

Networking hardware

Troubleshooting tools

Job description

Network Support Technician

Teach South Kent is working with a school in Tunbridge Wells to recruit a motivated and reliable Network Support Technician to join a busy and well-established IT team. This is an exciting opportunity for an IT professional who enjoys working with people as much as technology and wants to play an important role in supporting staff and students through effective and reliable IT services.

The Role

As a Network Support Technician, you will provide first-line IT support across the school environment, helping to ensure that technology is working effectively and supporting both teaching and administration.

• Providing first-line technical support to staff and students
• Supporting the maintenance and effective use of IT hardware, software and related equipment
• Diagnosing and resolving day-to-day IT issues
• Supporting users with software, hardware and network-related queries
• Helping to maintain reliable IT systems across the school
• Working with a wide range of staff and students
• Contributing to a positive and responsive IT service
• Supporting the wider IT team with the day-to-day running of the school's technology infrastructure

The role is primarily based in Tunbridge Wells, although you may occasionally be required to work across other connected campuses.

About You

We are looking for someone who is enthusiastic about IT and enjoys providing a friendly, helpful and professional service to others.

• A Level 2 Diploma in IT or equivalent qualification
• Previous experience working in an IT environment
• Experience working with relevant software, hardware and networks
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• The ability to communicate confidently with staff and students at all levels
• A proactive and flexible approach to your work
• A genuine interest in using technology to support learning and improve outcomes

You don't need to be someone who sits behind a screen all day — this role involves working with people across the school and being a friendly, approachable point of contact when they need technical support.

Why Work with Teach South Kent?

At Teach South Kent, we pride ourselves on providing a friendly, supportive and personal service.We take the time to understand what you're looking for and work hard to find opportunities that match your experience, skills and career goals.

If you're an IT professional looking for a new opportunity in Tunbridge Wells and would enjoy working in a busy education environment, we'd love to hear from you.