Network Support Team Lead — Wi-Fi & WAN Leader

Adecco; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

Adecco in London is seeking a hands-on Network Support Team Lead to manage the Service Desk, mentor 4 Network Support Engineers, and drive incident resolution, service quality, and customer satisfaction.

The role is office-based in central London, five days a week, with a salary of £45,000–£55,000 per year. You will lead from the front, coordinate escalations, and support continuous improvement across the function.

Qualifications

• Must have enterprise Wi-Fi troubleshooting and support
• Experience leading a team of Service Desk Analysts and Support Engineers
• Experience with resource planning, staff rotas, and workload allocation
• Experience assisting with recruitment, onboarding and training initiatives
• Experience conducting performance reviews and coaching sessions

Responsibilities

• Lead day-to-day management of the Service Desk and ensure SLA-aligned incidents
• Lead a team of 4 Network Support Engineers
• Support engineers with escalations to maintain service quality and customer satisfaction
• Oversee daily Service Desk operations and ticket handling within SLA targets
• Monitor queues, workloads and escalation paths
• Coordinate responses to high-priority incidents
• Maintain documentation and ticket quality standards
• Act as senior escalation point for customers and engineers
• Resolve complex technical and service issues
• Drive customer satisfaction and service improvements
• Communicate effectively during incidents and outages
• Identify recurring issues and implement preventative measures

Skills

Wi-Fi troubleshooting

LAN/WAN

TCP/IP

DNS

DHCP

VLANs

VPNs

team leadership

mentoring

resource planning

staff rotas

recruitment

onboarding

training initiatives

performance reviews

Job description

Adecco in London is seeking a hands-on Network Support Team Lead to manage the Service Desk, mentor 4 Network Support Engineers, and drive incident resolution, service quality, and customer satisfaction.

The role is office-based in central London, five days a week, with a salary of £45,000–£55,000 per year. You will lead from the front, coordinate escalations, and support continuous improvement across the function.