IT Support Team Lead — Lead, Mentor & Incident Response

Adecco; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

Adecco is seeking an IT Support Team Lead based in Central London. You will lead a team of 4 support engineers and own the day-to-day management of the Service Desk, service quality and customer satisfaction.

The role requires hands-on leadership, strong network and Wi‑Fi troubleshooting skills, and a commitment to continuous improvement across the support function. The salary ranges from £45,000 to £55,000 per year.

Qualifications

• Experience leading a Service Desk or technical support team.
• Strong knowledge of LAN/WAN and network protocols.
• Proven ability to troubleshoot complex network and Wi‑Fi issues.

Responsibilities

• Lead, mentor and develop a team of Service Desk Analysts and Support Engineers.
• Manage resource planning, staff rotas and workload allocation.
• Assist with recruitment, onboarding and training initiatives.

Skills

Enterprise Wi-Fi

LAN/WAN

TCP/IP

DNS

DHCP

VLANs

VPNs

Switches

Routers

Firewalls

Wireless access points

Team leadership

Job description

Adecco is seeking an IT Support Team Lead based in Central London. You will lead a team of 4 support engineers and own the day-to-day management of the Service Desk, service quality and customer satisfaction.

The role requires hands-on leadership, strong network and Wi‑Fi troubleshooting skills, and a commitment to continuous improvement across the support function. The salary ranges from £45,000 to £55,000 per year.