IT Support Team Lead

Adecco; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

Adecco is seeking an IT Support Team Lead based in Central London. You will lead a team of 4 support engineers and own the day-to-day management of the Service Desk, service quality and customer satisfaction.

The role requires hands-on leadership, strong network and Wi‑Fi troubleshooting skills, and a commitment to continuous improvement across the support function. The salary ranges from £45,000 to £55,000 per year.

Qualifications

• Experience leading a Service Desk or technical support team.
• Strong knowledge of LAN/WAN and network protocols.
• Proven ability to troubleshoot complex network and Wi‑Fi issues.

Responsibilities

• Lead, mentor and develop a team of Service Desk Analysts and Support Engineers.
• Manage resource planning, staff rotas and workload allocation.
• Assist with recruitment, onboarding and training initiatives.

Skills

Enterprise Wi-Fi

LAN/WAN

TCP/IP

DNS

DHCP

VLANs

VPNs

Switches

Routers

Firewalls

Wireless access points

Team leadership

Job description

Salary: £45,000 - 55,000 per year

Requirements

• Enterprise Wi-Fi troubleshooting and support
• LAN/WAN
• TCP/IP, DNS, DHCP, VLANs and VPNs
• Switches, routers, firewalls and wireless access points
• Team leadership experience

Responsibilities

• Lead, mentor and develop a team of Service Desk Analysts and Support Engineers.
• Manage resource planning, staff rotas and workload allocation.
• Assist with recruitment, onboarding and training initiatives.
• Create a positive, collaborative and customer-focused team culture.
• Conduct regular performance reviews and coaching sessions.
• Oversee daily Service Desk operations.
• Ensure tickets are managed effectively and within SLA targets.
• Monitor queues, workloads and escalation paths.
• Coordinate responses to high-priority incidents.
• Maintain excellent documentation and ticket quality standards.
• Act as the senior escalation point for customers and engineers.
• Resolve complex technical and service-related issues.
• Drive high levels of customer satisfaction.
• Communicate effectively during incidents, outages and service-impacting events.
• Identify recurring issues and implement preventative measures

Technologies

• Support
• LAN
• TCP/IP

More

We are offering a hands-on IT Support Team Lead role based in Central London, working from our office five days a week. In this position, we lead a team of 4 Support Engineers and take responsibility for the day-to-day management of the Service Desk, service quality, customer satisfaction, and continuous improvement across the support function. The salary for this role is £45,000 - £55,000.

last updated 38 week of 2026