Network Support Team Lead - (Wi-Fi, LAN/WAN) - London

Adecco; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

Adecco in London is seeking a Network Support Team Lead to head the Network & IT Support Team in a hands‑on, office‑based role in Central London.

You will manage daily Service Desk operations, mentor a team of engineers and drive incident response, service quality and customer satisfaction while supporting continuous improvement across the function.

Qualifications

• Networking fundamentals and routing protocols.
• Experience with enterprise Wi‑Fi environments is essential.
• Ability to manage and mentor a technical team.

Responsibilities

• Lead day‑to‑day Service Desk operations and a team of 4 Network Support Engineers.
• Provide technical escalations and drive service quality and customer satisfaction.
• Mentor, recruit and onboard team members; plan resources and schedules.
• Ensure SLA targets are met and maintain ticket quality and documentation.
• Coordinate high‑priority incident responses and post‑event reviews.
• Oversee dashboards, queues and escalation paths; drive continuous improvement.

Skills

Enterprise Wi‑Fi troubleshooting

LAN/WAN

TCP/IP DNS DHCP VLANs VPNs

Switches routers firewalls APs

Job description

Network Support Team Lead - (Wi-Fi, LAN/WAN) - London

Location: Central London (Office based 5 days a week)

Salary: £45,000 - £55,000

Hands on position in which you will lead the Network & IT Support Team

As Network Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Network Support Engineers

You’ll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function.

Essential Skills - Networking & Wi-Fi

• Enterprise Wi-Fi troubleshooting and support
• LAN/WAN
• TCP/IP, DNS, DHCP, VLANs and VPNs
• Switches, routers, firewalls and wireless access points

Team Leadership

• Lead, mentor and develop a team of Service Desk Analysts and Support Engineers.
• Manage resource planning, staff rotas and workload allocation.
• Assist with recruitment, onboarding and training initiatives.
• Create a positive, collaborative and customer-focused team culture.
• Conduct regular performance reviews and coaching sessions.

Service Desk Management

• Oversee daily Service Desk operations.
• Ensure tickets are managed effectively and within SLA targets.
• Monitor queues, workloads and escalation paths.
• Coordinate responses to high-priority incidents.
• Maintain excellent documentation and ticket quality standards.

Customer Service & Escalations

• Act as the senior escalation point for customers and engineers.
• Resolve complex technical and service-related issues.
• Drive high levels of customer satisfaction.
• Communicate effective during incidents, outages and service-impacting events.
• Identify recurring issues and implement preventative measures