Network Support Engineer - Onsite

Jacobs; Corsham; On-site; GBP 35,000 - 55,000; Full time

Job summary

Jacobs is seeking a motivated Network Support Engineer to join a dynamic, multi-disciplined on-site support team in Corsham. The successful candidate will take charge of managing network infrastructure, uphold network documentation, and contribute to broader system support efforts. This role offers the chance to work daily with cutting-edge Cisco technologies in a supportive environment that promotes teamwork and professional growth.

Benefits

Free single medical cover

Digital GP service

Enhanced parental leave pay

Reimbursement for professional development

Qualifications

• Demonstrable experience in configuring and troubleshooting network infrastructures.
• Ability to work collaboratively in a small team environment.
• Familiar with formal change control concepts.

Responsibilities

• Lead local support for network infrastructure.
• Maintain network documentation and assist in wider support activities.
• Provide design/update recommendations for network improvements through formal RFC processes.

Skills

Configuration of Cisco APIC

Troubleshooting Firewalls

WAN Routing Issues

LAN Switching Performance Issues

Network Management Systems

Education

CCNP (Data Centre)

Job description

We'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. We offer an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities.

People are our greatest asset, and we offer a competitive package to retain and attract the best talent.

In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations.

About the Opportunity

• We are looking for an enthusiastic Network Support Engineer experienced in working on and with sensitive / protected systems. The candidate will work within a small multi-disciplined on-site support team and take primary responsibility for the network aspects of the local system.
• The system undergoes regular refreshes to improve performance, add new services and avoid obsolescence, providing the opportunity for the candidate to maintain their skills and knowledge against the latest generation of Cisco LAN & WAN equipment.
• Specific responsibilities include:
• Leading the local support for the Network Infrastructure within the assigned geographical area of responsibility.
• Maintaining network documentation associated with the site.
• Assisting the local multi-disciplined support team in wider system support activities.
• Supporting the wider network engineering team with the management of the global network design including:
  • Providing impact assessments to RFC's relating to vulnerabilities, obsolescence, patch and update, expansion or in support of the delivery of new services.
  • Implementing the RFCs Actions.
  • Providing design/Update recommendations for improvement through the formal RFC process.
• This role requires the successful candidate to be on-site 5 days a week.

Due to the classification of this system, there is no opportunity for remote working and the support team work flexibly to maintain a constant presence during working hours. There are no out-of-hours SLA's associated with this system.

Here's What You'll Need

• A team player - this is a small team that requires all the members to work collaboratively to ensure the system is supporting the delivery of this critical capability to users.
• CCNP (Data Centre) level experience in the configuration and troubleshooting of Cisco APIC.
• Demonstrable experience of configuring and troubleshooting Firewalls (preferably Cisco Firepower and Palo Alto).
• Demonstrable experience of configuring and troubleshooting WAN Routing Issues and Lan Switching Performance Issues.
• Familiar with the CISCO TAC Process
• Demonstrate experience in the management configuration and control of network management systems.
• Familiar with formal change control concepts.
• Ability to Support other teams at other sites throughout the UK when (infrequently) needed.

Our Culture:

Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business, and we genuinely believe that we all succeed by supporting one another through our culture of caring. We value positive mental health and a sense of belonging for all employees.

We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centered on inclusion and diversity.

We partner with VERCIDA to help us attract and retain diverse talent. For greater online accessibility, please visit www.vercida.com to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.

If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the [e-mail]