IT Support Engineer - M365, Windows11 OS etc; Stonehouse, GL10

Mills Goodwin Talent Network; Stonehouse; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading tech service company is looking for an enthusiastic IT Support Engineer to join their dynamic team in Stonehouse. The role encompasses providing comprehensive IT support, handling technical issues, and collaborating with clients to enhance their systems. With a customer-centric culture and commitment to training, this position offers a great work-life balance and career development opportunities.

Benefits

Pension

Flexible Hours

Casual Dress Code

Ongoing Training & Development

Career Progression

Qualifications

• Experience in providing IT support and resolving technical issues.
• Familiarity with Microsoft 365 Admin Center and Windows OS.
• Driving license required for client visits.

Responsibilities

• Provide telephone and onsite support to clients.
• Address technical issues efficiently and effectively.
• Collaborate with clients on IT system upgrades.

Skills

Technical Knowledge

Customer Service Skills

Troubleshooting

Collaboration

Communication

Tools

Microsoft 365

Azure Active Directory

Windows 11 OS

GDPR

Job description

IT Support Engineer - M365, Windows11 OS etc; Stonehouse, GL10; GBP35-40k + pension, holiday etc. (Driving Licence essential)

An enthusiastic & self-driven IT Service Engineer/Support Engineer with proven technical knowledge & strong customer service skills, is sought for this established & dynamic tech service team who, are adding to their IT services team based close to M5 J13.

The IT Support Engineer will be part of a collaborative & supportive team of who, provide all aspects of IT support to external clients, primarily in the local, Stroud & Gloucester area; predominantly via remote access with some f2f too.

It's a broad, varied & challenging role including:-

• Providing telephone support to clients, addressing technical issues efficiently and effectively
• Assisting clients with a variety of technical issues ranging from basic troubleshooting to more complex system errors
• Offering onsite support to resolve hardware and software problems directly at the client's location
• Collaborating with clients to plan future upgrades and enhancements to their IT systems, ensuring they stay up-to-date with current technology

You will be keen to take ownership' of issues, identify priorities and communicate with all parties effectively.

The IT Support Engineer will utilise their broad IT knowledge ideally (but not essentially) including proven experience of most of the following:-

• Microsoft 365 Admin Center
• Exchange Admin Center
• SharePoint Admin Center
• Endpoint Manager admin Center
• Microsoft Purview
• Microsoft 365 Defender
• Azure Active Directory and Endpoint experience
• Sound understanding of IPv4 networking.
• Windows 11 OS Install and Support
• Microsoft 365 Systems Admin experience
• Microsoft 365 migration and Implementation experience
• Knowledge of GDPR

Any exposure to the following is advantageous: Windows Server OS Install and support, Active Directory Systems Admin, Remote monitoring & management, AWS, Draytek Vigor, Unifi WIFI hardware &/or Managed Switches

Ideal opportunity for an experienced IT Service Desk Analyst or IT Technician/Engineer keen to utilise & add to their broad technical skills in a varied role, within a friendly, successful company, with a collaborative, customer-centric culture, a great work/life balance and ongoing training & development.

Salary GBP35-38,000 depending on experience plus benefits including pension, holiday, flexible hours, casual dress code, great training & career progression etc

Working Hours (37.5 a week) are Monday to Friday usually 09:00-17:30.

The team are based from smart, modern offices in Stonehouse, near Stroud (GL10), close to M5 junction 13. A full driving licence and own vehicle are essential for occasional client visits (expensed).

Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days. NB Mills Goodwin Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval.

IT Support Engineer - M365, Windows11 OS etc; Stonehouse, GL10; GBP35-40k + pension, holiday etc. (Driving Licence essential)