Network Support Engineer Managed Services · Derby ·

risual Limited; Derby; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a vibrant and innovative company as a 2nd Line Network Support Engineer, where your skills will drive exceptional IT solutions. In this dynamic role, you will provide advanced support for networks, ensuring reliability and security while collaborating with customers and senior engineers. This is an exciting opportunity to work in a fast-paced environment that values growth and development. With a commitment to service excellence and a diverse workforce, you'll thrive in a culture that encourages learning and innovation. If you're passionate about technology and ready to make an impact, this is the place for you.

Benefits

Private Medical Insurance

Employee Assistance Program

25 Days Holidays Plus Birthday Off

Option to Purchase Additional Holiday

Company Pension Scheme

Life Assurance x 4

Employee Investment with Node4 Training Academy

Discounted Gym Membership

Company Social Events

Never Ending Supply of Drinks and Snacks

Qualifications

• Hands-on experience with network equipment from Cisco, Juniper, and Fortinet.
• Strong understanding of firewall technologies and network security principles.
• Solid troubleshooting skills in a support environment.

Responsibilities

• Provide 2nd line technical support for network-related incidents.
• Diagnose and resolve faults involving routers, switches, and firewalls.
• Maintain accurate documentation and update ticketing systems.

Skills

Cisco

Juniper

Fortinet

Meraki

Firewall Technologies

Network Security Principles

Troubleshooting Skills

Networking Protocols (BGP, OSPF, etc.)

Ability to Work Under Pressure

Education

Relevant Certifications (CCNA, JNCIA, NSE)

Tools

Python

Ansible

Monitoring Tools (SolarWinds, PRTG)

Job description

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

At Node4, we're dedicated to delivering exceptional IT solutions that drive business success. As we continue to grow, we're looking for a skilled and motivated 2nd Line Network Support Engineer to join our expert team based in Derby.

This is your chance to work in a fast-paced, customer-focused environment where innovation and service excellence are at the heart of everything we do.

As a 2nd Line Network Support Engineer, you'll provide advanced support across our customers’ networks, ensuring reliability, security, and high performance. Working closely with both customers and senior engineers, you'll be a key player in resolving escalated issues, implementing configurations, and maintaining critical network infrastructure.

You’ll also be part of a shared on-call rota, providing out-of-hours support as needed to ensure 24/7 availability for our key services and clients. (Additional on-call allowance provided.)

Key Responsibilities

• Provide 2nd line technical support for network-related incidents and service requests.
• Diagnose and resolve faults involving routers, switches, firewalls, and VPNs.
• Configure and troubleshoot hardware from Cisco, Juniper, and Fortinet.
• Support and maintain firewall and security infrastructure.
• Liaise with third-party vendors and internal teams to ensure timely resolution of issues.
• Maintain accurate documentation and update ticketing systems.
• Assist in project delivery and network upgrades as required.

What will you bring?

• Hands-on experience with Cisco, Juniper, Fortinet, Meraki network equipment.
• Strong understanding of firewall technologies and network security principles.
• Solid troubleshooting and diagnostic skills in a support environment.
• Familiarity with networking protocols such as BGP, OSPF, VPNs, VLANs, NAT, etc.
• Ability to work under pressure and manage multiple tasks effectively.

Desirable:

• Relevant certifications (CCNA, JNCIA, NSE, etc.).
• Experience in managed service environments or ISPs.
• Exposure to monitoring tools and scripting (e.g., Python, Ansible) is a plus.
• Exposure to monitoring tools ( eg Longic Monitor , Solarwids , PRTG etc ) and scripting (e.g., Python, Ansible) is a plus.
• Knowledgeable and worked in an ITIL environment

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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