Senior IT Support Engineer (Derby)

Syntax Consultancy Ltd; Derby; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

Join a forward-thinking IT Managed Services business as a Senior IT Support Engineer in Derby. This role offers the chance to work with a variety of IT infrastructures, including Windows Server and Cloud technologies, while providing exceptional customer service. You'll be part of a dynamic team, mentoring junior engineers, and ensuring high standards of service delivery. Enjoy a competitive salary, hybrid working options, and a range of benefits including health care and career development opportunities. If you're passionate about IT and looking for a rewarding challenge, this is the perfect opportunity for you.

Benefits

24 Days Holiday

Birthday Off

Overtime Pay

Health Care

Pension

Training & Career Development

Qualifications

• Experience in supporting Windows Server and Networking environments.
• Strong troubleshooting skills for IT incidents and escalated tickets.

Responsibilities

• Support a range of customer IT Infrastructure including Windows Server and Networking.
• Mentor and coach 1st/2nd Line IT Support Engineers.

Skills

Windows Server

Networking

IT Infrastructure

Troubleshooting

Customer Service

Cloud (AWS/Azure)

Education

IT Certification (MCSA, MCSE, MCP, CCNA, CCNP, ITIL, ITSM, CompTIA)

Tools

O365

SaaS/PaaS/IaaS

Printers

Linux

Job description

Senior IT Support Engineer
Derby
Permanent
£35,000 – £40,000 (DOE)

Senior IT Support Engineer needed with strong Windows Server, Networks and IT Infrastructure skills.

A chance to join an established IT Managed Services business based in Derby.

Working from the Derby office 4 days/week with the option to work 1 day/week from home (WFH).

Must be willing to participate in the team 'on-call' shift rota. Typically one Saturday per month (paid at time and a half):

• Supporting a range of customer IT Infrastructure including: Windows Server, Networking, Switches, Routers, Desktops, Storage, Telephony, Applications, O365, SaaS/PaaS/laaS, Printers, Linux, Cloud (AWS/Azure).
• Trouble-shooting, diagnosing + resolving IT incidents and more complex IT tickets escalated from 1st/2nd Line Support Engineers.
• Ensuring consistently high standards of customer satisfaction + delivering to agreed service levels (SLAs).
• Supporting IT projects including installations, upgrades + migrations.
• Mentoring / coaching a small team of 1st/2nd Line IT Support Engineers.
• Must hold a full UK Driving Licence + have your own vehicle.
• Experience of working for IT Managed Service Providers (MSPs) or IT Support businesses preferred.
• An IT Certification would be advantageous: MCSA, MCSE, MCP, CCNA, CCNP, ITIL, ITSM, CompTIA.
• Benefits: £35-40k Salary (DOE) + 24 Days Holiday + BHs + day off on your Birthday + Hybrid (1 day/week WFH) + Overtime/On-Call Pay (x1.5T) + Health Care + Pension + Training & Career Development + More!