Network Service Technician

Thames Water Utilities Limited; Bourne End; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading water utility company is seeking a Network Service Technician in Bourne End to maintain and resolve issues within the clean water network while ensuring minimal disruption to customers. Responsibilities include customer service, network maintenance, and compliance with safety standards. Ideal candidates will have a full UK driving license and experience in plumbing or leakage. Competitive salary and comprehensive benefits package offered.

Benefits

Annual Leave - 24 days holiday per year

Performance-related pay plan

Generous Pension Scheme

Enhanced Maternity and Paternity Leave

Health and wellbeing benefits

Qualifications

• Full UK driving licence (essential).
• Strong customer service experience in a dynamic environment.
• Plumbing, water mains, or leakage experience (advantageous).
• IT literacy and good time management.
• Positive attitude and a can-do approach.

Responsibilities

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.
• Ensure compliance with health & safety and water quality standards.

Skills

Customer service experience

Plumbing experience

IT literacy

Time management

Positive attitude

Job description

Job title Network Service Technician Ref 43279 Division Asset Operations & Capital Delivery Location Bourne End - SL8 5NT Contract type Permanent Full/Part-time Full-time Hours 38 hours per week Salary Offering a starting salary of £29,000 per annum depending on skills and experience + a van and fuel card Job grade A Closing date 26/01/2026

Join Thames Water as a Network Service Technician, where you’ll play a key role in maintaining and resolving issues within our clean water network, ensuring minimal disruption to customer supply across the Thames Valley area.

This is a varied, field-based role combining customer service, technical problem-solving, and network maintenance. You’ll be the face of Thames Water to many of our customers, helping with anything from pressure issues to emergency repairs.

Working Pattern: 38 hours/week + rota. (1 in 8 late shifts & standby)

Salary: Offering a starting salary from £29,000 per annum, depending on skills and experience.
Requirements: A clean UK driving license and be happy to drive between jobs.

What will you be doing as a Network Service Technician

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.
• Ensure compliance with health & safety and water quality standards.

To thrive in this role, the essential criteria you’ll need is:

• Full UK driving licence (essential).
• Strong customer service experience in a dynamic environment.
• Plumbing, water mains, or leakage experience. (advantageous).
• IT literacy and good time management.
• Positive attitude and a can-do approach.

What’s in it for you?

• Offering a starting salary from £29,000 per annum, depending on skills and experience.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Performance-related pay plan is directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.