Network Service Operator

S1jobs; Cursiter; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

38 days holiday

Company bonus scheme

SW Splash rewards

Pension

Life assurance

Volunteer time off

Flexible working

Job summary

Scottish Water in Orkney is seeking a Field Response Network Service Operative. You’ll respond to customer enquiries, make quick decisions to resolve faults, and help protect water networks using modern leak detection equipment.

You’ll work safely, follow DOMS and hygiene codes, and communicate clearly with customers and internal teams. A standby rota is required; the role offers a generous annual leave package and benefits including pension and life assurance.

Qualifications

• Knowledge of HAUC specifications for reinstatement works and relevant Health and Safety requirements.
• Understanding and applying water and sewer hygiene codes of practice, including DOMS.
• Customer-focused with strong communication, reporting and follow-up skills.
• Confident problem solver who can manage queries and build positive relationships with internal and external stakeholders.
• Flexible and willing to take part in a standby rota, supporting service coverage 365 days a year.

Responsibilities

• Respond to customer enquiries as part of the Field Response team to resolve issues efficiently.
• Make quick, well‑judged decisions to minimise disruption.
• Support fault finding and ensure repairs are completed efficiently using leak detection equipment.
• Work safely and follow DOMS policies and hygiene code of practice.
• Communicate clearly with customers and colleagues, and manage workload to meet deadlines.
• Use IT systems confidently while staying organised in a fast-paced environment.

Skills

Communication

Customer focus

Problem solving

Reporting

Standby rota eligibility

Tools

Leak detection equipment

IT systems

Job description

Scottish Water has an exciting opportunity for a self‑motivated, flexible individual to join our Team as a Field Response Network Service Operative in the Orkney area.

What You’ll Do

You’ll work as part of the Field Response team, representing Scottish Water when responding to customer enquiries. You’ll make quick, well‑judged decisions to resolve issues efficiently and keep disruption to a minimum.

You’ll help protect the quality and integrity of our water network and assets, both new and existing. Using modern leak detection equipment, you’ll support fast fault finding and help ensure repairs are completed efficiently.

You’ll always work safely, following Scottish Water health and safety policies and meeting all statutory requirements. You’ll follow DOMS policies and procedures and apply the hygiene code of practice in everything you do.

You’ll listen to customers, show empathy, and communicate clearly to help resolve issues in challenging situations. You’ll work confidently both on your own and as part of a team, managing your workload and meeting critical deadlines.

You’ll ensure all work is carried out safely to protect yourself, your colleagues and the public. You’ll use IT systems confidently and stay organised while working in a fast‑paced environment.

Knowledge of our DOMS policies and procedures with an understanding of the hygiene code of practice.

What You’ll Need

You’ll have a good working knowledge of industry standards and legislation, including HAUC specifications for reinstatement works and relevant Health and Safety requirements. You’ll understand and apply water and sewer hygiene codes of practice, including DOMS.

You’ll be customer‑focused, with strong communication, reporting and follow‑up skills. You’ll be a confident problem solver who can manage queries and build positive working relationships with both internal and external stakeholders.

You’ll be flexible and willing to take part in a standby rota, helping Scottish Water maintain service coverage 365 days a year.

Looking out for you

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work‑life balance.

But you’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

When it comes to major life events we have family‑friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.

For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.

As for some nice extras? You will participate in a company bonus scheme. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

The not‑so‑small print

This role will be a Grade 5. If you’re new to Scottish Water, you’ll join us on a starting salary of £33,951. Performance‑driven pay progression would then allow you to move through the range to a maximum of £39,911.

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre‑employment screening, e.g. referencing, criminal record checks, license checks, etc. These checks are conducted on our behalf by a third party. Don’t worry - we’ll ask your permission before starting these checks.