Network Service Operator

Scottish Water; Hatston Food Park; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

Company bonus scheme

SW Splash rewards

Job summary

Scottish Water is seeking a Field Response Network Service Operative to join the Orkney team. You will respond to customer enquiries, make quick, well-judged decisions to resolve issues, and protect the water network and assets using leak detection equipment.

You will work both independently and as part of a team, prioritising safety and compliance with DOMS and hygiene codes. You will need knowledge of HAUC reinstatement standards, water and sewer hygiene codes, and strong communication skills.

Qualifications

• HAUC specifications knowledge for reinstatement works and relevant Health and Safety requirements.
• Customer-focused with strong communication, reporting and follow-up skills.
• Confident problem solver who can manage queries and build relationships with stakeholders.

Responsibilities

• Respond to customer enquiries as part of the Field Response team.
• Resolve issues quickly with well-judged decisions to minimise disruption.
• Support fast fault finding using modern leak detection equipment.
• Work safely and in line with DOMS policies and hygiene code.
• Communicate clearly and manage workload to meet deadlines.

Skills

HAUC knowledge

Excellent communication

Customer focus

Problem solving

Team player

Tools

IT systems

Job description

What you’ll do

Together we are Trusted to Serve Scotland. Scottish Water has an exciting opportunity for a self‑motivated, flexible individual to join our Team as a Field Response Network Service Operative in the Orkney area. You’ll work as part of the Field Response team, representing Scottish Water when responding to customer enquiries. You’ll make quick, well‑judged decisions to resolve issues efficiently and keep disruption to a minimum. You’ll help protect the quality and integrity of our water network and assets, both new and existing. Using modern leak detection equipment, you’ll support fast fault finding and help ensure repairs are completed efficiently. You’ll always work safely, following Scottish Water health and safety policies and meeting all statutory requirements. You’ll follow DOMS policies and procedures and apply the hygiene code of practice in everything you do. You’ll listen to customers, show empathy, and communicate clearly to help resolve issues in challenging situations. You’ll work confidently both on your own and as part of a team, managing your workload and meeting critical deadlines. You’ll ensure all work is carried out safely to protect yourself, your colleagues and the public. You’ll use IT systems confidently and stay organised while working in a fast‑paced environment. Knowledge of our DOMS policies and procedures with an understanding of the hygiene code of practice.

What you’ll need

You’ll have a good working knowledge of industry standards and legislation, including HAUC specifications for reinstatement works and relevant Health and Safety requirements. You’ll understand and apply water and sewer hygiene codes of practice, including DOMS. You’ll be customer‑focused, with strong communication, reporting and follow‑up skills. You’ll be a confident problem solver who can manage queries and build positive working relationships with both internal and external stakeholders. You’ll be flexible and willing to take part in a standby rota, helping Scottish Water maintain service coverage 365 days a year.

Looking out for you

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work‑life balance. But you’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community. When it comes to major life events we have family‑friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.For your future, there’s our pension (the ‘know‑what‑you’ll‑get‑when‑you‑retire’ kind), as well as life assurance. As for some nice extras? You will participate in a company bonus scheme. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

The not‑so‑small print

This role will be a Grade 5. If you’re new to Scottish Water, you’ll join us on a starting salary of £33,951. Performance‑driven pay progression would then allow you to move through the range to a maximum of £39,911. Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre‑employment screening, e.g. referencing, criminal record checks, license checks, etc. These checks are conducted on our behalf by a third party. Don’t worry - we’ll ask your permission before starting these checks. If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until the 29th October 2026 at midnight. Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted. We’re here to help.

Working at Scottish Water you'll be making a real difference to the lives of the people and communities in Scotland who rely on the vital water and waste water services we provide. We offer a broad range of career opportunities and our approach to inclusion and diversity means we can make a real difference together. Our people are essential to providing our customers with the very best service in communities around Scotland. We're passionate about attracting, developing and retaining the best people who can make a positive difference to our business. If you are passionate about delivering a great customer service and can inspire trust and demonstrate pride in your work, we are confident that you will find Scottish Water a place where you can build on your talents and one where you can thrive. If you would like to join our team at Scottish Water you can find out more about our latest vacancies here. Please note that candidates who have not submitted an application in the last 12 months will be automatically removed from our system records. For further information on how Scottish Water manages your data, please see the Privacy Notice here: Data Protection - Recruitment Privacy Notice.