Network Maintenance Operator

Scottish Water; City of Edinburgh; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

38 days annual leave

Defined benefit pension

Life assurance

Full training

Company van + PPE

Overtime opportunities

Job summary

Scottish Water is recruiting a Network Maintenance Operator (NMO) to join our Sewer response team in Lanarkshire. This is a field-based, 35-hour week with overtime and standby payments, offering 38 days' annual leave, a defined benefit pension and full training with PPE and a dedicated van.

You’ll work in a 24/7 service, handling on-site investigations and repairs to keep water flowing. You'll need a full UK driving licence, resilience outdoors in all conditions, and a practical,

Qualifications

• A full UK-issued driving licence.
• Willingness to work outdoors, in all weathers.
• Calm, practical approach when dealing with customers and unexpected situations.
• Ability to work safely and follow procedures at all times.
• Basic IT skills, using mobile devices to receive updates and record work.
• Experience in utilities, street works, construction, groundworks, plant or machinery-based roles welcome.
• Qualifications like NRSWA, DOMS or HCOP, CPCS 180/360, or an HGV licence are helpful - full training provided.

Responsibilities

• Carry out routine checks and maintenance on the drainage network.
• Investigate reports or issues on the ground and keep water flowing.
• Take control on site, carry out repairs, identify bursts and provide short-term solutions.
• Check plant, equipment and vehicles and record work using mobile systems.
• Work safely following Chapter 8 and NRSWA requirements, identifying and managing risks.

Skills

Driving licence

Outdoor work

Customer service

IT literacy

Health & safety awareness

Tools

Mobile devices

Job description

Most peopledon'tgive much thought to how clean water reaches their tap - or what it takes to keep it flowing when something goes wrong.

At Scottish Water,it'swhat we think about every day.

When you see our branded vansout and about,there'sa good chanceyou'relooking at one of our Network Maintenance Operators (NMOs) heading out to investigate a problem on the Drainage Network. Our nationwide response teams are ready to act quickly to prevent, investigate and resolve customer issues - minimising disruption and keeping people safe.

In this role, you can expect:

• Apermanent, secure jobdelivering an essential public service
• Astandard 35-hour working week, plusregularovertimeand standby payments
• Clear pay progression(see details below)
• 38 days' annual leave, including public holidays
• Adefined benefit pensionand life assurance
• Full training, specialist equipment,PPEand a fully equipped vanfor home-to-site travel

We'renow looking for new membersto join our Sewer response teaminLanarkshire.

Whatyou'lldo

NMOs carry out routine checks and maintenance on the drainage network. When a customer reports a problem, or our control centreidentifiessomething unusual, you'llhead out to investigatewhat'shappening on the ground, resolve issues and keep water flowing.

You’lltake control of situations on site, using the specialist equipment we’ll train you on to carry out repairs, identify bursts and put short-term solutions in place to minimise disruption.You’llalso complete checks on plant, equipmentand vehicles, and accurately record work, performance and updates using mobile systems.

Health and safetyiscentral to the role. Wedon'ttake shortcuts.You’llwork toestablishedprocedures such as Chapter 8 and NRSWA requirements,identifyingand managing risks to protect yourself, yourcolleaguesand members of the public.

This is a primarily field-based role.Whileyou'repart of a wider response team,you'lloften work independently during your shifts,taking ownership of situations and keeping customers informed throughout. As part of our 24/7 service,you'llalso take part in an out-of-hours standby rota.

Whatyou'llneed

We'llprovide all the training you need to succeed. To start with, we'relooking for people who are practical,reliableand comfortable working outdoors in all weathers.

You’llneed:

• Afull UK-issued driving licence
• Confidence workingoutdoors, in all weathers, across day and night shifts
• Acalm, practical approachwhen dealing with customers and unexpected situations
• The ability towork safely andfollow proceduresat all times
• BasicIT skills, using mobile devices to receive updates and record work

You’llbe one of the public faces of Scottish Water, often arriving on site when customers are understandably concerned. Being approachable,reassuringand able to explainwhat'shappening clearly really matters.

Experience in utilities, street works, construction, groundworks,plantor machinery-based roles is welcome, as are practical backgrounds such as agriculture. Qualifications like NRSWA, DOMS or HCOP, CPCS 180/360, or an HGV licence are helpful - full training and support will be provided.

Character is important to us. Across the whole of Scottish Water, we look for people who are Bold, Responsible, Inspiring and Caring. (And you can expect these characteristics to make an appearance in your interview with us )

Looking out for you

Ifyou'reused to long hours, short-term contracts, or chasing the next job, this role offers stability, long-termsecurityand the chance to build a career while delivering an essential public service. We invest in our people, vehicles,equipmentand PPE, and offer predictable pay alongside a strong, defined benefit pension.

While the work we do is important, we know it's not the only thing that matters.

NMO's work on a35-hourcontract per week, with overtime opportunities sharedfairlyacross the team. Rotas areplanned in advance, including weekend and bank holiday working.You'llalso take part in a standby rota, as part of our 24/7 service.

You'llget38 days of annual leaveeach year (including public holidays), with theoptionto buy up to five more.We also offer paid time off for volunteering in your community.

We support major life events through family-friendly policies covering adoption,maternityand parental leave, and for the everyday, we embrace flexible working where possible.

For the future,you'llhave access to our defined benefit pension - the know-what-you'll-get kind - along with life assurance.You'llalso be eligible for an annual company bonus, and access to SW Splash, offering savings on holidays,shoppingand everyday bills.

The not-so-small print

This role will be a Grade 4. Ifyou'renew to Scottish Water, you'lljoin us on a starting salary of £30,440. Performance-driven pay progression would then allow you to move through the range to a maximum of £35,260. You'llalso receive anon-call allowance,plus opportunities for overtime paid at time and a half, depending on operational needs.

Applications close at midnight on 3rd November 2026.

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. These checks are conducted on our behalf by a third party. Don'tworry - we'llask your permission before starting these checks.