Network Service Manager: NetDevOps & Connectivity

ITV; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

ITV is seeking a Network Service Manager to lead the operational excellence of ITV's network platform across multiple sites in London and beyond. You’ll own end-to-end service delivery, drive supplier performance, manage budgets, and ensure secure, cost-efficient connectivity for on-site and cloud environments.

This role supports a NetDevOps transition, embedding automation, observability, and IaC into daily operations.

Qualifications

• Proven experience managing network services across multiple sites in a large enterprise.
• Strong supplier and vendor management skills in networking/telecoms.
• Experience with NetDevOps, automation, and IaC in production networks.
• Knowledge of ITIL and modern service management practices.
• Excellent stakeholder management and communication at senior levels.

Responsibilities

• Own and drive operational performance of ITV's network service with clear SLAs and KPIs.
• Manage relationships with network managed service providers and suppliers.
• Develop and execute sourcing strategy for network operations balancing in-house vs partner support.
• Lead incident management escalation and root cause analysis.
• Oversee network budgets and capital allocations to balance cost and capability.
• Champion NetDevOps adoption including automation and observability.
• Embed IaC, CI/CD pipelines for network changes to reduce risk.
• Provide clear reporting on service performance and risk to senior stakeholders.

Skills

NetDevOps mindset

Automation & IaC

Observability

CI/CD pipelines

Incident management

Budget management

Vendor and supplier management

Leadership & team development

Education

ITIL certification

Prince2/Project management certification

Cisco/Juniper networking certifications

Tools

Ansible

Terraform

Python

Nautobot

SolarWinds

ELK stack

Splunk

Cloud platforms (AWS/Azure/GCP)

Job description

ITV is seeking a Network Service Manager to lead the operational excellence of ITV's network platform across multiple sites in London and beyond. You’ll own end-to-end service delivery, drive supplier performance, manage budgets, and ensure secure, cost-efficient connectivity for on-site and cloud environments.

This role supports a NetDevOps transition, embedding automation, observability, and IaC into daily operations.