Network Service Manager

ITV Consumer Limited 2024; Greater London; Vor Ort; GBP 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Annual bonus

Generous holiday allowance

Pension contributions

Save as you earn

Zusammenfassung

ITV is seeking a Network Service Manager to own the end-to-end network service across ITV sites and cloud environments, driving supplier performance, budgets, and delivery excellence. You will embed automation, observability, and modern delivery practices, collaborating with Principal engineers to align service operations with the technical roadmap.

The role supports a NetDevOps–driven operating model, with emphasis on reducing toil, improving incident response, and delivering secure,

Qualifikationen

• Experience in operating network services across a complex, multi-site enterprise.
• Proven ability to manage budgets and supplier performance.
• Experience with ITIL or similar service management frameworks.
• Strong communication and stakeholder engagement at senior levels.
• Familiarity with NetDevOps and automation in delivery.

Aufgaben

• Own end-to-end network service and drive supplier performance.
• Lead incident management for major network events.
• Set and monitor SLAs, KPIs for network service.
• Oversee network budgets and cost optimization.
• Partner with engineers to embed observability and automation.

Kenntnisse

Service Management

Vendor Management

Sourcing Strategy

Incident Management

Budget Management

NetDevOps

IaC / CI-CD

Observability

Stakeholder Management

Cloud Networking

Tools

Ansible

Terraform

Python

Jobbeschreibung

You'll be joining the Network Engineering & Delivery function within Group Technology's Architecture & Networks team, reporting to the Head of Architecture & Solutions. This team is responsible for building and operating ITV's enterprise data network - from core infrastructure through to broadcast media transport and cloud connectivity. We're evolving towards a NetDevOps operating model where automation, infrastructure-as-code, and engineering-led service management are central to how we work., The Network Service Manager is a pivotal leadership role responsible for the operational excellence, service delivery, and continuous improvement of ITV's network platform. You'll own the end-to-end network service - driving supplier performance, managing operational budgets, and ensuring the network delivers reliable, secure, and cost-effective connectivity across all ITV sites and cloud environments. This role is key to our transition to a NetDevOps-focused operating model. You'll work at the intersection of service management and engineering, ensuring that automation, observability, and modern delivery practices are embedded into how we run and improve the network. You'll partner closely with the Principal Network Engineer, Principal Network Architect, and Delivery Managers to align service operations with our engineering roadmap. You'll lead relationships with our managed service partners, set and maintain service standards, and use data-driven insights to identify improvement opportunities. You'll also play a critical role in shaping how we source and integrate network operations - balancing internal capability with external partnerships to deliver an efficient, modern network service.

Skills you'll need (minimum criteria) Service Management & Operations

• Own and drive the operational performance of ITV's network service, setting clear SLAs, KPIs, and reporting against them.
• Manage relationships with network managed service providers and key suppliers, holding them accountable for delivery and driving continuous improvement.
• Develop and execute the sourcing strategy for network operations - ensuring the right balance of in-house engineering capability and partner support.
• Lead incident management escalation for major network events, ensuring swift resolution and robust root cause analysis.
• Manage network operational and change budgets, making sound investment decisions that balance cost, risk, and capability.

NetDevOps & Modern Operations

• Champion the adoption of NetDevOps practices within service operations - promoting automation, self-healing infrastructure, and reduced manual toil.
• Partner with network engineers to embed observability, telemetry, and automated alerting into the operational framework.
• Drive the use of infrastructure-as-code and CI/CD pipelines for network changes, reducing risk and accelerating delivery.
• Use network performance data, customer feedback, and market insights to inform service strategy and improvement roadmaps.

Leadership & Collaboration

• Build and maintain strong relationships across Group Technology, ITV Studios, and broadcast operations - understanding their needs and translating them into network service requirements.
• Lead, motivate, and develop the network operations team and its supplier ecosystem, fostering a culture of collaboration, ownership, and engineering excellence.
• Partner with the Principal Network Engineer and Principal Network Architect to ensure the service model evolves in lockstep with the technical architecture.
• Support the Delivery Managers in planning and executing network change projects, ensuring operational readiness and minimal service disruption.
• Provide clear, accurate reporting on service performance, risks, and improvement initiatives to senior stakeholders.
  Proven experience managing network services in a complex, multi-site enterprise environment.
• Strong supplier and vendor management experience, particularly in the networking/telecommunications space.
• Demonstrable understanding of modern network technologies: routing/switching, firewalls, SD-WAN, wireless, and cloud networking.
• Experience working in or transitioning to a NetDevOps/DevOps operating model - familiarity with automation tools (Ansible, Terraform, Python), CI/CD pipelines, and infrastructure-as-code concepts.
• Strong commercial acumen - experience managing operational budgets and making cost-effective sourcing decisions.
• Excellent stakeholder management skills, with the ability to engage credibly at senior leadership level.
• Experience with ITIL or similar service management frameworks, applied pragmatically in a modern engineering context.
• Strong written and verbal communication skills.

Desirable

• Experience in the media, broadcast, or entertainment technology sector.
• Familiarity with network observability platforms (e.g., Nautobot, SolarWinds, ELK stack, Splunk).
• Experience with cloud platforms (AWS, Azure, or GCP) and hybrid networking.
• Relevant certifications in service management, delivery or networking (ITIL, Prince, Agile, Cisco or equivalent).
• Line management experience or experience leading cross-functional virtual teams.
• Experience with multi-vendor network environments including Cisco, Palo Alto and Juniper.
  Flexible working with a range of options
• Generous holiday allowance, plus you can buy more
• Annual bonus opportunity
• Competitive pension contribution
• Save as you earn - with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

Tech, Data & Product team

Behind every famous face, every programme, every channel is one of our market-leading technology teams. Discover more about the teams that are building products that millions of people use. Find out moreWhat is the magic of ITV? It starts with a simple love of television. Watching it, creating it, talking about it. Whether it's daytime or primetime, for downtime or anytime. We're inspired by our audiences. Who helps shape what we make. Standing shoulder to shoulder with them. Because what matters to them, matters to us. Starting conversations. Winning hearts. Changing minds and sometimes even society itself.