Network Service Leader - NetDevOps, Hybrid London

ITV plc; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

ITV plc in London is seeking a Network Service Manager to lead the operational excellence, service delivery, and continuous improvement of ITV's network platform across multi-site environments.

You will own end-to-end network services, manage supplier performance and budgets, and ensure secure, cost-efficient connectivity across on-premises and cloud environments in a NetDevOps-focused setup. Collaboration with engineering and delivery teams is essential.

Qualifications

• Proven experience managing network services in a complex, multi-site enterprise environment.
• Strong supplier and vendor management experience, particularly in the networking/telecommunications space.
• Experience with modern network technologies: routing/switching, firewalls, SD-WAN, wireless, and cloud networking.
• Experience working in or transitioning to a NetDevOps/DevOps operating model — familiarity with automation tools (Ansible, Terraform, Python), CI/CD pipelines, and infrastructure-as-code concepts.
• Strong commercial acumen — experience managing operational budgets and making cost-effective sourcing decisions.
• Excellent stakeholder management skills, with the ability to engage credibly at senior leadership level.
• Experience with ITIL or similar service management frameworks, applied pragmatically in a modern engineering context.
• Strong written and verbal communication skills.

Responsibilities

• Own and drive the operational performance of ITV's network service, setting clear SLAs, KPIs, and reporting against them.
• Manage relationships with network managed service providers and key suppliers, holding them accountable for delivery and driving continuous improvement.
• Develop and execute the sourcing strategy for network operations — ensuring the right balance of in-house engineering capability and partner support.
• Lead incident management escalation for major network events, ensuring swift resolution and robust root cause analysis.
• Manage network operational and change budgets, making sound investment decisions that balance cost, risk, and capability.
• Champion the adoption of NetDevOps practices within service operations — promoting automation, self-healing infrastructure, and reduced manual toil.
• Partner with network engineers to embed observability, telemetry, and automated alerting into the operational framework.
• Drive the use of infrastructure-as-code and CI/CD pipelines for network changes, reducing risk and accelerating delivery.
• Use network performance data, customer feedback, and market insights to inform service strategy and improvement roadmaps.
• Build and maintain strong relationships across Group Technology, ITV Studios, and broadcast operations — understanding their needs and translating them into network service requirements.
• Lead, motivate, and develop the network operations team and its supplier ecosystem, fostering a culture of collaboration, ownership, and engineering excellence.
• Partner with the Principal Network Engineer and Principal Network Architect to ensure the service model evolves in lockstep with the technical architecture.
• Support the Delivery Managers in planning and executing network change projects, ensuring operational readiness and minimal service disruption.
• Provide clear, accurate reporting on service performance, risks, and improvement initiatives to senior stakeholders.

Skills

SLAsKPIs & reporting

Vendor management

Sourcing strategy

Incident management

Budget management

NetDevOps

Observability

IaC & CI/CD

Data-driven roadmaps

Stakeholder management

Team leadership

Architect collaboration

Change planning

Executive reporting

Job description

ITV plc in London is seeking a Network Service Manager to lead the operational excellence, service delivery, and continuous improvement of ITV's network platform across multi-site environments.

You will own end-to-end network services, manage supplier performance and budgets, and ensure secure, cost-efficient connectivity across on-premises and cloud environments in a NetDevOps-focused setup. Collaboration with engineering and delivery teams is essential.