Network Quality Assurance Technician

Bristol Water; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

Bristol Water is seeking a dedicated Network Quality Assurance Technician to ensure high-quality service delivery in accordance with company standards. The role involves comprehensive monitoring of delivery partners and customer engagement, fostering a culture of compliance and safety within the network team. Join a supportive team that values employee wellbeing and offers a dynamic working environment with attractive benefits.

Benefits

5% bonus opportunity

23 days holiday plus bank holidays

Company pension: 8% contribution

Flexible working environment

Free onsite parking

Qualifications

• Strong communication skills (oral and written).
• Proficiency in IT and mobile working platforms.
• Experience with water network contracts and understanding work methods.

Responsibilities

• Monitor and support compliance for delivery partners.
• Address workmanship and compliance issues.
• Ensure reporting of SHEQ incidents and accidents.

Skills

Communication skills

IT proficiency

Customer-centric approach

Organized work style

Water network contracts experience

Traffic management knowledge

External liaison experience

Risk assessment knowledge

Health, safety, environmental standards knowledge

Education

EUSR Water Hygiene certification

Utility SHEA certification

Job description

We have an exciting opportunity for a Network Quality Assurance Technician to join our Network team at Bristol Water. Read on to find out more…

What will you be doing?

The Network Quality Assurance Technician (NQAT) is responsible for maintaining a high-quality, 24-hour service to our internal and external customers in accordance with Company policy and procedures.

The NQAT will ensure our delivery partners operate within their remit under the Bristol Water Framework, delivering to exact standards that meet environmental and stakeholder requirements, including Local Authorities. This will primarily involve inspection, diagnosis, monitoring, and reporting of our delivery partners' work daily, including health and safety, and providing support during supply interruptions.

The NQAT is responsible for ensuring all aspects of delivery maintain high compliance across a multi-functional framework, including Repair and Maintenance, New Mains and Services, Renovations, Metering, and Reinstatement, supporting overall performance in their geographical area, including cost, productivity, service levels, and customer expectations.

Normal hours for this role are 47.5 per week.

The Network Quality Assurance Technician is responsible for…

• Supporting the performance, compliance, and quality of our delivery partners, addressing any workmanship issues, including traffic management and street works compliance, using corporate reporting systems.
• Monitoring that all delivery partners meet industry safety and compliance standards, including SHEQ issues within their responsibility area.
• Ensuring delivery partners and staff report all SHEQ incidents, accidents, near misses, and service strikes immediately to the BW H&S Team.
• Providing professional, customer-focused service to internal and external clients, maintaining a positive company image.
• Supporting customer complaints within their area, aiming for prompt and satisfactory resolution.
• Handling technical queries and advising customers on relevant policies and procedures.
• Ensuring delivery partners follow method statements, risk assessments, design instructions, and other procedures.
• Carrying out risk assessments and implementing control measures when needed.
• Ensuring all works are compliant with NRSWA and permits.
• Assisting in the assessment of delivery partners’ costs, service levels, and quality standards.
• Participating in a 24/7 standby team as part of a multi-disciplinary group.

What we’re looking for...

• Strong communication skills (oral and written)
• Proficiency in IT and mobile working platforms
• Customer-centric approach
• Organized and methodical work style
• Experience with water network contracts and understanding work methods
• Input to planning activities and traffic management
• Experience liaising with external contacts and third parties
• Knowledge of Safe Systems of Work
• EUSR Water Hygiene certification
• Utility SHEA certification
• Ability to analyze information effectively
• Knowledge of health, safety, and environmental standards, including risk assessments and method statements
• Reliable, professional, flexible, trustworthy, and acts with integrity

You will also need to demonstrate our core values: BE YOU, BE THE FUTURE, BE ROCK SOLID.

What’s in it for you?

Alongside working in a supportive team, the role offers:

• 5% bonus opportunity
• 23 days holiday plus bank holidays (option to buy/sell up to 5 days)
• Company pension: 8% contribution if you contribute 4%
• Flexible, friendly working environment
• Access to benefits and discounts via our portal
• Potential for home working, subject to manager approval
• Free onsite parking

The Company

Since 1846, we’ve been making people healthier and the economy stronger. We serve generations of families and will continue to do so.

We aim to positively impact people and the planet. We don’t just supply water; we keep people healthy and help them grow. We operate around the clock, testing water multiple times daily.

Our 600 employees are vital to our success. We focus on their health and growth, not just employment.

The best of both worlds

As one of the smallest water companies in the UK, we’re nimble and quick to serve our customers and staff. Since joining the Pennon group in June 2021, which also owns South West Water and Bournemouth Water, we benefit from the stability and opportunities of a large organization while maintaining a dynamic, small-company feel.

The Benefits

We prioritize employee wellbeing through access to Champion Health, an award-winning wellbeing app, 24/7 anonymous helpline, free flu jabs, health assessments, and seminars on various health topics.

Travel benefits include a discounted car purchase scheme, interest-free loans for season tickets, and a cycle-to-work scheme.

Family-friendly policies include life assurance, income protection, generous holiday allowance (starting at 23 days plus bank holidays, increasing to 30 days), and options to buy/sell holiday days.

We offer a stakeholder pension scheme with up to 8% company contribution, share schemes, and various flexi-benefit options like dental insurance, health plans, childcare vouchers, and will writing services.

Employees are eligible for an annual bonus based on personal and company performance, and discounts at high street retailers via our platform.

Additional benefits depend on the role and may include a car allowance or company vehicle, healthcare, mobile phone, and laptop. Some benefits are available via salary sacrifice.