Network Operations Technician

Yorkshire Water; Sheffield; On-site; GBP 28,000 - 38,000; Full time

Job summary

Yorkshire Water is seeking a Network Operation Technician to join their Customer Field Services team in Sheffield. This role involves delivering first-time fixes, maintaining the sewerage network, and ensuring excellent customer service. The position offers a competitive salary, benefits, and opportunities for development in a crucial sector.

Benefits

Annual incentive related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Life assurance cover

Health cash plan scheme

Gym membership discounts

Qualifications

• Experience in customer service roles with face-to-face communication.
• Ability to work in confined spaces and pass medical criteria.

Responsibilities

• Deliver first-time fixes and same-day solutions to customer issues.
• Maintain sewerage network to prevent flooding and pollution.
• Collaborate with teams and contractors on-site to resolve issues.

Skills

Communication

Fault-finding

Root cause analysis

Customer service

Basic IT skills

Job description

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Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, from £28,270 to £35,039 (based on working 37 hours)£29,076 to £36,248or £30,384 to £37,880 (based on working 40 hours).
• Annual incentive related bonus(£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with theNetwork Operations Technicianprogression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day! (additional days in lieu of working any bank holidays)
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location:We currently have vacancies for a Network Operation Technician to join the Customer Field Services department to cover the Sheffield area. Applicants should live within a reasonable commuting distance from our Blackburn Meadowswastewatersites and be committed to helping Yorkshire Water provide excellent service to our customers.Could this be you?

Work type:These are permanent opportunities, working rotational 37 or 40-hour work patterns on a 4 on 4 off basis, which may include late, early, and weekend work patterns.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we ensure that over 5.4 million residents and visitors have access to clean and safe drinking water and that wastewater is properly managed. But our work goes beyond this.

We look after communities, protect the environment, and plan for Yorkshire’s water needs today and in the future, 24/7, 365 days a year. We provide essential water and wastewater services across the region, playing a vital role in public health, wellbeing, and prosperity.

Recent legislation, significant investments, and evolving customer expectations make this an exciting time to join the water industry. Customer Field Services are crucial in meeting these changing demands and regulatory requirements.

Where you fit in:

As aNetwork Operation Technician,you will deliver first-time fixes and same-day solutions to customer and environmental issues, and execute the asset plan for network maintenance to prevent escapes.

You will work in the field within a geographical team, focusing on improving customer service and network performance. Your responsibilities include ensuring first-time fix solutions, proper site setup, and completing POWRA to identify risks and undertake corrective actions.

You will proactively and reactively maintain the sewerage network to prevent flooding and pollution from sewage escapes, ensuring no repeats occur.

You will collaborate with Yorkshire Water teams and contractors on-site to resolve operational issues, operate different vehicle types as needed, and conduct investigations to resolve issues and prevent repeats. You will use IT systems to gather and relay information, including capturing evidence and reporting on issues.

You may also maintain and install Customer Sewer Alarms and work with third-party providers for support.

You must always adhere to Health and Safety practices and demonstrate financial awareness when making decisions. Providing technical support and first-line responses to customer contacts are also key responsibilities, ensuring cost-effective solutions.

What skills & qualifications you will need:

• A practical mindset, enjoyment of outdoor work in all weather conditions, and a hands-on approach.
• Previous experience in a customer service role involving face-to-face communication.
• Ability to develop effective relationships, influence outcomes, and make decisions.
• Willingness to question unsafe practices and report them.
• Excellent communication skills for capturing, evidencing, and providing feedback.
• Fault-finding and root cause analysis skills.
• Basic IT skills for using internal systems on devices like Toughbook.
• Flexibility to work various rotas, including out-of-hours standby, with full training.
• Ability to work in confined spaces, passing medical criteria for safety.
• A full valid driving license with no more than 6 points.

You will also benefit from:

• Understanding of sewerage systems and performance issues.
• Proficiency in relevant IT systems.
• Experience in water, wastewater, utilities, or related sectors, or knowledge of drainage and sewerage systems.

We support flexible working patterns and job share options to promote work/life balance. We encourage candidates from diverse backgrounds to apply.

Interested?

If you have frontline operational experience and want to contribute to excellent customer service and environmental protection, apply today to explore a career with Yorkshire Water.

Interview dates: TBC

Pre-employment checks include a Basic Disclosure, and possibly security vetting depending on the role. All roles are subject to medical questionnaires and further medical assessments as needed.

We are committed to diversity and inclusion and encourage applications from all backgrounds.

Kelda Group reserves the right to close the vacancy early; please apply promptly.