Network Operations Technician

Kelda Group Limited 0000411940 - Kelda Group Limited; Sheffield; On-site; GBP 28,000 - 36,000; Full time

Job summary

Join a leading water company as a Network Operations Technician, ensuring clean water access and effective wastewater management. You'll work outdoors, solving customer issues and maintaining sewer networks while contributing to community health and environmental protection.

Benefits

Annual incentive related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Life assurance cover

Health cash plan scheme

Gym membership discounts

Qualifications

• Experience in customer service, especially face-to-face interactions.
• Ability to work in confined spaces and pass medical assessments.

Responsibilities

• Deliver first-time fixes and same-day solutions to customer issues.
• Maintain the sewerage network proactively and reactively.
• Conduct investigations and report on issues within the sewer network.

Skills

Practical mindset

Customer service

Communication

Fault diagnosis

Basic IT skills

Flexibility

Driving license

Job description

Network Operations Technician

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, from £28,270 to £35,039 (based on working 37 hours), £29,076 to £36,248 or £30,384 to £37,880 (based on working 40 hours).
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Network Operations Technician progression plan
• 25 days annual leave plus bank holidays, plus an extra wellness day! (additional days in lieu of working any bank holidays)
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts, and many more!

Location: We currently have vacancies for a Network Operations Technician to join the Customer Field Services department to cover the Sheffield area. Applicants should live within a reasonable commuting distance from our Blackburn Meadows wastewater sites and be committed to helping Yorkshire Water provide excellent service.

Work type: These are permanent opportunities, working rotational 37 or 40-hour work patterns on a 4 on 4 off basis, which may include late, early, and weekend work patterns.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we ensure that over 5.4 million people living in the region, and visitors, have access to clean and safe drinking water and proper wastewater management. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to sustain Yorkshire's water resources today and into the future, 24/7, 365 days a year. We provide essential water and wastewater services across the region and play a key role in the area's health, wellbeing, and prosperity.

With new environmental legislation, significant investments, and changing customer expectations, this is an exciting time to explore opportunities within the water industry. Customer Field Services are crucial in meeting these evolving needs.

Where you fit in:

As our Network Operations Technician, you will deliver first-time fixes and same-day solutions to customer and environmental issues, and execute the asset plan for network maintenance to prevent escapes.

You will work in a geographical team to improve customer service and sewer network performance, ensuring quality work and safety standards are met, including proper site setup and risk assessments.

Your responsibilities include maintaining the sewerage network proactively and reactively, preventing sewage escapes, and working closely with other teams and contractors to resolve operational issues.

You may operate different vehicle types depending on availability and job requirements.

You will conduct investigations, collect evidence, and report on issues within the sewer network, including maintaining customer sewer alarms and working with third-party providers.

You must always comply with health and safety procedures, make informed decisions considering financial implications, and provide first-line customer support to ensure effective resolution.

Skills & qualifications required:

• Practical mindset, enjoy outdoor work in all weather, hands-on approach
• Experience in customer service, especially face-to-face interactions
• Ability to develop effective working relationships and influence outcomes
• Confidence in reporting unsafe practices
• Excellent communication skills for evidence gathering and feedback
• Fault diagnosis and root cause analysis skills
• Basic IT skills and experience with internal systems
• Flexibility to work various shifts and participate in out-of-hours standby
• Ability to work in confined spaces and pass medical assessments
• Valid driving license with no more than 6 points

Desirable:

• Knowledge of sewerage systems and performance issues
• Experience within water, wastewater, utilities, or manufacturing sectors

We support flexible working and job sharing to promote work-life balance. If you have frontline operational experience and want to make a difference, apply today to explore a career with Yorkshire Water.

Closing date: 26th May

Interview dates: TBC

Pre-employment checks include a Basic Disclosure, and possibly security vetting depending on the role. All roles require medical questionnaires and further medical assessments as needed.

We are committed to diversity and inclusion, encouraging candidates from all backgrounds to apply. Kelda Group reserves the right to close the application process early if needed.