Network Operations Team Leader

neosnetworks; Langstone; Hybrid; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Neos Networks is seeking a Network Operations Team Leader to provide day-to-day leadership of our Network Operations Centre within a 24x7 environment. You will lead 4 shift teams, manage escalations, support major incidents and drive continuous improvement across processes.

You will develop people, drive performance, and deliver excellent customer outcomes while shaping the future of the NOC. The role offers hybrid working with a base Havant Office and a comprehensive benefits package.

Qualifications

• Experience leading a Network Operations Centre in a 24x7 environment.
• Proven ability to manage incidents, escalations and priorities.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead 24/7 NOC shift teams to deliver service excellence.
• Manage customer and operational escalations and major incidents.
• Drive incident resolution performance and root-cause analysis.
• Coach, develop and performance-manage team members.
• Oversee staffing, rotas, holidays and resource allocation.
• Build relationships across Operations, Engineering and suppliers.
• Identify and implement process improvements.
• Deputise for Senior Network Operations Manager when required.

Skills

NOC leadership

Incident management

Telecoms knowledge

Stakeholder management

Coaching & mentoring

Staffing & scheduling

Service operations

Job description

Network Operations Team Leader Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.

Base location: Havant Office

Working Pattern: Permanent full time 37 hours

Salary : to £60k dependent on experience + performance‑related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing

We're looking for an experienced and motivated Network Operations Team Leader to provide day to day leadership of our Network Operations Centre within a 24x7 operational environment.

This is an exciting opportunity for someone with strong operational and technical experience who is passionate about developing people, driving performance, and delivering excellent customer outcomes. You'll lead 4 teams of 24/7 NOC engineers, manage operational escalations, support major incidents, and play a key role in shaping the future of the NOC through continuous improvement initiatives.

What You'll Be Doing

• Leading and supporting NOC shift teams to deliver excellent service 24/7
• Managing customer and operational escalations
• Driving incident and fault resolution performance
• Coaching, developing, and performance managing team members
• Managing staffing, rotas, holidays, and resource allocation
• Building strong relationships across Operations, Engineering, and external suppliers
• Identifying and implementing process improvements
• Deputising for the Senior Network Operations Manager when required

What We're Looking For

• Experience within a NOC, telecommunications, service operations, or technical support environment
• Previous leadership, supervisory, or people management experience
• Strong knowledge of telecoms and network technologies
• Excellent communication and stakeholder management skills
• Experience managing incidents, escalations, and operational priorities
• A proactive approach to coaching, mentoring, and developing others
• Ability to work effectively in a fast‑paced operational environment

Why Apply?

This role offers the opportunity to take the next step in your leadership career, influence how the NOC operates, and help shape the development of our people and processes. You'll play a key role in maintaining service excellence while supporting the continued growth and maturity of our Network Operations function.