Field Engineer

Neos Networks; Inverness; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Annual Bonus

Pension

Cycle to Work

Mental Health Support

Holiday Buy

Employee Discounts

Birthday Leave

Volunteering Leave

Job summary

Neos Networks in Inverness is seeking a Field Engineer to install, maintain and repair telecommunications infrastructure. The role requires hands-on work on core networks, operating in a hybrid environment with training provided where needed.

You will diagnose faults, coordinate with teams, manage projects and mentor junior staff, while delivering safe, efficient service to customers and stakeholders in a fast-paced field setting.

Qualifications

• ONC qualification or equivalent industry experience.
• Significant hands-on experience working on telecommunications networks and infrastructure.
• Strong fault-finding, maintenance and repair skills across core telecommunications technologies.

Responsibilities

• Carry out installation, inspection, maintenance and repair activities on telecommunications network infrastructure and equipment.
• Undertake Working at Height maintenance and rigging with full training provided where required.
• Coordinate with Neos Networks teams to restore services within targets and ensure safe, compliant operations.
• Provide day-to-day supervision or support to team members and mentor less experienced colleagues.

Skills

Telecommunications engineering

Fault finding

Maintenance

Network troubleshooting

Stakeholder management

Education

ONC qualification or equivalent

Job description

Field Engineer Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.

Location: Inverness

Salary: £42k with the potential for a higher depending on relevant qualifications, skills and experience.

+ performance-related bonus + an excellent range of benefits to support your family, finances, and wellbeing

Contract: Permanent, Full Time

Key Responsibilities

Installation & Maintenance

• Carry out installation, inspection, maintenance and repair activities on telecommunications network infrastructure and associated equipment.


• Undertake Working at Height maintenance and rigging activities, with full training provided where required.


• Ensure all work is completed safely, efficiently and in line with company procedures and service standards.


• Accurately record work completed and communicate outcomes to relevant stakeholders.

Fault Diagnosis & Network Restoration

• Investigate, diagnose and resolve network faults across a range of technologies.


• Coordinate with Neos Networks teams, Power Systems, Generation teams and specialist contractors to restore services within agreed targets.


• Take ownership of fault resolution activities, ensuring timely and effective outcomes.

Operational & Project Delivery

• Manage multiple operational and service delivery projects, including resource planning, equipment procurement, design implementation and change control processes.


• Provide regular progress updates to project stakeholders and budget owners.


• Work closely with Resource Coordinators, Team Managers and Project Managers to ensure projects are delivered on time and within scope.

Team Support & Leadership

• Provide day-to-day support to Team Managers, including work allocation and supervision of team members when required.


• Share technical expertise and mentor less experienced colleagues.


• Promote collaboration across teams to support safe, effective and customer-focused service delivery.

Skills & Experience

We're looking for someone with strong telecommunications engineering experience and a passion for delivering excellent service.

Essential Requirements

ONC qualification in a relevant discipline or equivalent industry experience. Significant hands-on experience working on telecommunications networks and associated infrastructure. Strong fault-finding, maintenance and repair skills across a range of core telecommunications technologies, including: Digital Microwave PMR Fibre Networks Cabling and Termination PDH SDH Remote Terminal Units (RTUs) Scanning Radio Systems Experience diagnosing and repairing non-core technologies with appropriate support and guidance. Good understanding of telecommunications systems and how they support customer and business operations. Understanding of how Neos Networks operates as a commercial business. Detailed knowledge of Health, Safety and Environmental policies and procedures.

About You

You will be a self-motivated engineer who thrives in a fast-paced operational environment and enjoys solving complex technical challenges. You'll have: The ability to work independently and use your initiative. Strong organisational skills and the ability to manage competing priorities. A positive attitude towards safety and compliance. Excellent communication and stakeholder management skills. The ability to liaise effectively with colleagues, customers and contractors to meet business and customer requirements. A collaborative approach and willingness to support colleagues and customers. The ability to perform effectively under operational and commercial pressures while consistently delivering high-quality results.

Benefits

• Annual Bonus


• Employee Discounts


• Birthday & Volunteering Leave


• Pension, with Service-related Increases


• Cycle to Work Scheme


• Holiday Buy


• Mental Health & Wellbeing Support


• Through our ‘working differently’ programme we support flexible work times and the ability to work on a hybrid basis.

We are committed to providing an inclusive recruitment experience for all candidates.

At Neos Networks we believe in making complex connectivity challenges simple. We bring together the unparalleled expertise of dedicated teams with innovation and technical excellence to provide businesses, government organisations and our partners a better network experience that can power the UK’s digital future. We do it with a spirit of collaboration, partnership and integrity that means we can achieve more, together.

We offer a range of benefits to our employees and believe that a great place to work, motivates everyone to do their best.