Network operations Supervisor - M25

Balfour Beatty plc; Dartford; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Smart working

Annual leave 25 days pro rata

Pension and incentive schemes

Job summary

Balfour Beatty plc in Dartford is seeking a Network Operations Supervisor to lead ISU/ERT/Recovery operatives on the M25. You will manage on-site teams, ensure safety, and supervise planned and reactive works to high standards.

You'll drive continuous improvement, oversee RAMS, conduct daily briefings, and deliver effective incident support as Bronze Command, contributing to safe, resilient network operations.

Qualifications

• CSCS and SMSTS/SSSTS qualifications are required.
• Experience in highway maintenance operations is desirable.
• Strong leadership and safety culture emphasis.

Responsibilities

• Manage on-site teams including ISU/ERT and Recovery operatives.
• Carry out safety tours, litter surveys and gate stops.
• Supervise planned and reactive works to high standards and on schedule.
• Update the Maintenance Management System with work activity data.
• Deliver daily briefings outlining methods, hazards and controls.
• Lead debriefs to capture lessons learned and drive improvements.

Skills

CSCS qualification

SMSTS/SSSTS

Team leadership

Communication

Customer focus

UK driving licence

Job description

About the role

As a Network Operations Supervisor - Dartford, you’ll support the safe delivery of Network Operation activities within your allocated area of the M25 network. Your leadership will ensure planned and reactive operations run smoothly, challenges are resolved, and targets are consistently met.

Leading a team of Incident Support Unit (ISU) Operatives, Emergency Support Teams (ERT) Operatives and Recovery Operatives (Dartford Only), you’ll promote a safety-first culture where everyone is committed to doing their work in the right way. You’ll ensure teams are appropriately briefed, working efficiently, and have the right resources to succeed.

You’ll also support the delivery of various inspection regimes, ensuring high standards of work are maintained across all activities, and you’ll contribute to incident management as the Bronze Command on the network.

Your effective leadership and focus on continuous improvement will support the long-term success of the M25 network, ensuring it remains safe, resilient and in top condition.

What you'll be doing

• Manage teams on-site, including all ISU/ERT and Recovery operatives.
• Carry out litter surveys, gate stops and safety tours.
• Supervise the delivery of all planned and reactive works, ensuring they are completed to a high standard, efficiently, and on time.
• Update the Maintenance Management System to capture all relevant data of works activities.
• Ensure sufficient resources are in place to deliver all works activities.
• Support the development and implementation of RAMS and procedures.
• Prepare and deliver daily work briefings to operatives outlining methodology, hazards, risks, and control measures.
• Deliver detailed debriefs at the end of each shift to identify issues and incorporate lessons learned into future activities.
• Support the use of data devices amongst the team to ensure accurate input for reporting and record-keeping.
• Support routine vehicle checks, maintain accurate driving records, and manage vehicle/plant defect reporting and rectification in line with CPS procedures.
• Drive Zero Harm objectives by raising risk awareness, mitigating hazards, and fostering a proactive safety culture across the team.
• Lead by example to ensure all activities meet safety standards and comply with systems, processes, and procedures.
• Raise awareness of issues which may affect the safe operation of the network, reporting these accordingly.
• Encourage a culture of continuous improvement, empowering teams to explore new ideas and solutions to enhance performance.
• Support the achievement of sustainability objectives, ensuring activities align with environmental best practices and Connect Plus Services’ long‑term goals.

Who we're looking for

• Appropriate CSCS qualification.
• SMSTS/SSSTS.
• Experience in the delivery of a highways maintenance operations or similar transferable experience.
• Team leadership and management experience driving performance and productivity.
• Strong communication skills.
• Strong customer focused mindset.
• UK Driver’s License.

Working Arrangements
You’ll work on a 4-on, 4-off shift pattern basis, rotating equally between 4 day shifts and 4 night shifts.

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About us

Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole‑life requirement of thousands of assets across the network.

Diversity and inclusion

At Balfour Beatty, we want everyone to be able to thrive and achieve their full potential, regardless of their identity or background. We’re making great progress through our Value Everyone DEI Action Plan, but we know we’ve got more to do. Find out more about our values and DEI initiatives.

As a Disability Confident Employer, we ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We are committed to our processes being barrier-free and will support adjustments at any stage of the recruitment process. Please let the recruiter for this role know if you require any adjustments.

We’re looking to continually improve our recruitment process, so if you have any feedback, please share this with us via [e-mail]