Network Operations Supervisor

Balfour Beatty plc; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Smart working (up to 40% remote)

25 days annual leave

Pension and share incentive plan

Job summary

Balfour Beatty plc is recruiting a Network Operations Supervisor to lead ISU/ERT and Recovery operatives on the M25, ensuring safe delivery of highway maintenance operations. You will supervise daily activities, manage resources, and uphold safety and compliance standards across shifts.

The role emphasizes continuous improvement, toolbox talks, and strong leadership to drive performance, with hybrid working options and generous benefits.

Qualifications

• CSCS qualification is required.
• SMSTS/SSSTS certification is required.
• Experience in highways maintenance operations or similar.
• Proven team leadership and management experience.

Responsibilities

• Manage teams on-site, including ISU/ERT and Recovery operatives.
• Carry out litter surveys, gate stops and safety tours.
• Update the Maintenance Management System to capture data of works activities.
• Ensure sufficient resources are in place to deliver all works activities.
• Support the development and implementation of RAMS and procedures.
• Prepare and deliver daily work briefings to operatives outlining methodology, hazards, risks, and control measures.
• Deliver detailed debriefs at the end of each shift to identify issues and capture lessons learned.

Skills

Team leadership

Communication

Customer focus

Safety awareness

UK Driver’s License

Job description

About the role

As aNetwork Operations Supervisor, you’ll support the safe delivery ofNetwork Operation activities within your allocated area of theM25 network.Your leadership will ensure planned and reactive operations run smoothly,challenges are resolved, and targets are consistently met.

Leading a team ofIncident Support Unit (ISU) Operatives, EmergencySupport Teams (ERT) Operatives and Recovery Operatives (Denham only)you’ll promote a safety-first culture where everyone is committed to doingtheir work in the right way. You’ll ensure teams are appropriately briefed,working efficiently, and have the right resources to succeed.

You’ll also support the delivery of various inspection regimes, ensuring highstandards of work are maintained across all activities, and you’ll contribute toincident management as the Bronze Command on the network.

What you'll be doing

Network Operations Supervision

• Manage teams on-site, including all ISU/ERT and Recovery operatives
• Carry out litter surveys, gate stops and safety tours
• Update the Maintenance Management System to capture all relevant data of works activities.
• Ensure sufficient resources are in place to deliver all works activities
• Support the development and implementation of RAMS and procedures
• Prepare and deliver daily work briefings to operatives outlining methodology, hazards, risks, and control measures.
• Deliver detailed debriefs at the end of each shift to identify issues and incorporate lessons learned into future activities.
• Support the use of data devices amongst the team to ensure accurate input for reporting and record-keeping.

Safety and Compliance

• Lead by example to ensure all activities meet safety standards and comply with systems, processes, and procedures.
• Raise awareness of issues which may affect the safe operation of thenetwork, reporting these accordingly.

Leadership

• Manage day-to-day people management tasks, including performance monitoring, absence management, overtime, and annual leave requests.
• Support the growth and development of team members through ongoing feedback, training, and support.
• Ensure regular internal and external communication with the team and deliver toolbox talks on a regular basis.

Continuous Improvement & Sustainability

• Encourage a culture of continuous improvement, empowering teams to explore new ideas and solutions to enhance performance.
• Support the achievement of sustainability objectives, ensuring activities align with environmental best practices and Connect Plus Services’ long-term goals.

Who we're looking for

• Appropriate CSCS qualification
• SMSTS/SSSTS
• Experience in the delivery of a highways maintenance operations or similar transferable experience
• Team leadership and management experience driving performance and productivity
• Strong communication skills
• Strong customer focused mindset
• UK Driver’s License

Working Arrangements

• The role follows a 4-on, 4-off shift pattern, rotating equally between 4 day shifts and 4 night shifts.

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About us

Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at [e-mail]